Imperatif Call Centre Partners
Customer Experience and Contact Center
Impératif Call Centre Partners is a Brisbane-based outsourcing firm that provides customer experience and contact center services for various industries, known for its commitment to brand alignment and local expertise.
Size
1-10
Private
1m-10m
Mission
About
Impératif Call Centre Partners offers customer experience and contact center services along with sales and lead-generation services for clients in automotive, charity, real estate, travel, finance, retail, technology, and more. The company operates using an onshore model and supports clients across Australia.
It is recognized for its fully Australian-based operations, with a focus on customized solutions that enhance customer satisfaction and business growth.
Services
Impératif Call Centre Partners provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and appointment setting. These services cover various communication channels and are tailored to support client needs for effective customer interaction and business development.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in automotive, charity, real estate, travel, finance, retail, technology, and more. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Impératif is known for its commitment to delivering services that reflect clients’ brand values, offering clients reliable and scalable customer service operations. Its approach includes a customer-centric focus and a fully Australian-based workforce, ensuring high-quality service and trust.
Delivery Footprint
Headquartered in Brisbane, Australia, the company operates using an onshore delivery model. It serves clients across Australia, with teams dedicated to maintaining local expertise and effective brand representation.
Certifications
No items found.
Verticals
Real Estate & Property Management
Banking & Financial Services
Government & Public Sector
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Imperatif Call Centre Partners
?
Imperatif Call Centre Partners specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support and outbound telesales, alongside additional services such as customer and marketing analytics, lead research and list building, and appointment setting. This comprehensive suite of services is designed to enhance client interactions and facilitate business growth.
What additional services does
Imperatif Call Centre Partners
provide?
In addition to their primary offerings, Imperatif Call Centre Partners provides sales and lead-generation services. This expansion into additional service capabilities allows the company to support clients in achieving their sales targets and improving overall business performance.
When was
Imperatif Call Centre Partners
founded?
Imperatif Call Centre Partners was established in 2009, making it a seasoned player in the customer service industry with over 14 years of operational experience. Since its inception, the company has focused on providing tailored solutions that meet the diverse needs of its clients across various sectors.
What industry verticals does
Imperatif Call Centre Partners
serve?
The company serves a wide array of industries, including Real Estate & Property Management, Travel, Hospitality & Leisure, Banking & Financial Services, Government & Public Sector, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows Imperatif Call Centre Partners to cater to unique client requirements effectively.
What delivery model does
Imperatif Call Centre Partners
offer?
Imperatif Call Centre Partners operates using an onshore delivery model, which means that all services are provided within Australia. This approach ensures that clients benefit from local expertise and support, fostering a closer connection to their customer base and enhancing overall service quality.
How many employees and/or seats does
Imperatif Call Centre Partners
have?
Imperatif Call Centre Partners maintains a small workforce, with between 1 and 10 employees. This size allows for a personalized approach in service delivery, ensuring that each client receives dedicated attention and customized solutions.
Can
Imperatif Call Centre Partners
be considered a good service provider for startups?
For startups, Imperatif Call Centre Partners can be a beneficial service provider due to its personalized approach and flexibility. With a small team, the company is well-positioned to offer tailored solutions that align with the unique needs of emerging businesses. Their focus on customer experience and support can help startups establish a strong foundation in their respective markets.
Can
Imperatif Call Centre Partners
be considered a good service provider for SMBs?
Imperatif Call Centre Partners is particularly well-suited for small and medium businesses. The company's diverse service offerings and commitment to quality make it a valuable partner for SMBs looking to enhance their customer interactions and drive growth. Their onshore delivery model ensures that clients receive support that is both reliable and in tune with local market demands.
Can
Imperatif Call Centre Partners
be considered a good service provider for enterprises?
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