Impel S A
Customer Experience and Contact Center
Impel is a technology company that provides customer experience and contact center solutions for banking, healthcare, retail, and telecommunications, known for its advanced AI-driven digital engagement platforms.
Size
1-10
Private
Mission
About
Impel offers customer experience and contact center solutions along with back-office operations, IT infrastructure and managed services, and software engineering for clients in banking, healthcare, retail, and telecommunications. The company operates using an offshore model and supports both domestic and international clients.
It is recognized for its innovative AI-driven approach, with a strong emphasis on quality-centric processes and customer satisfaction.
Services
Impel provides customer experience and contact center solutions, supported by back-office operations, IT infrastructure and managed services, and software engineering. These services cover inbound customer support, social media management, technical support, and custom application development, tailored to support diverse client needs in the automotive and retail sectors.
Capabilities
Inbound Customer Support
Social Media Management
Campaign Management
Content Creation & Localisation
Technical Support (Tier 1/2)
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Change Management & Training
Custom Application Development
Live Chat & Messaging Support
Multilingual Support
Disaster Recovery & Backup
Industries Served
The company serves clients in banking, healthcare, retail, and telecommunications. It has experience supporting both domestic and international clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Impel is known for its advanced AI-driven digital engagement platforms, offering clients hyper-personalized shopper experiences. Its approach includes quality-centric processes and robust reporting mechanisms, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Syracuse, New York, the company operates using an offshore delivery model from Dhaka, Bangladesh. It serves clients across various geographies, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Impel S A
?
Impel S A specializes in providing comprehensive customer experience and contact center solutions. Their offerings extend to various sub-services including inbound customer support, social media management, technical support, email support, and quality assurance. They also engage in campaign management, content creation and localization, and multilingual support, ensuring that they meet diverse client needs effectively.
What additional services does
Impel S A
provide?
In addition to their primary services, Impos Global Services Pvt Ltd offers an expansive range of additional capabilities. This includes analytics and data management, finance and accounting, and marketing operations, which collectively enhance their service portfolio and enable them to cater to diverse client needs across various business functions.
When was
Impel S A
founded?
Impel S A was established in 2013, marking over a decade of experience in the business process outsourcing sector. The company has developed a strong foundation since its inception, focusing on customer experience solutions and back-office operations.
What industry verticals does
Impel S A
serve?
Impel S A serves a variety of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This diverse industry focus enables them to tailor their services to meet the specific needs of different sectors.
What delivery model does
Impel S A
offer?
Impel S A operates using an offshore delivery model, which allows them to provide services from a remote location, enhancing efficiency and cost-effectiveness. Offshore delivery refers to the practice of outsourcing services to a company located in a different country, enabling access to a broader talent pool and potentially lower operational costs.
How many employees and/or seats does
Impel S A
have?
Impel S A has a small workforce, comprising between 1 to 10 employees. This size allows for a lean and agile operation, enabling them to respond quickly to client needs and maintain a personalized approach to service delivery.
Can
Impel S A
be considered a good service provider for startups?
Impel S A could be a suitable service provider for startups due to its flexible service offerings and personalized approach. With a small team, they can provide tailored solutions that align with the unique needs and budget constraints often faced by new businesses. Their expertise in customer experience and back-office operations can help startups establish a strong foundation in their early stages.
Can
Impel S A
be considered a good service provider for SMBs?
Impel S A is well-positioned to support small and medium-sized businesses with its diverse service portfolio and commitment to quality. Their ability to scale services and provide personalized attention makes them a good partner for SMBs looking to enhance their customer experience and operational efficiency. The company’s emphasis on innovative solutions can help these businesses grow and adapt in competitive markets.
Can
Impel S A
be considered a good service provider for enterprises?
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