Impact Call Centre specializes in enhancing customer experiences through a comprehensive range of contact center solutions. Their main offerings include inbound customer support and outbound telesales, ensuring effective communication and sales retention. Additionally, they provide services such as order management and fulfillment, market and competitive intelligence, as well as sales chat and live demonstrations, and appointment setting. This diverse portfolio allows them to cater to various customer service needs across different channels.

Impact Call Centre was established in 2013, making it over a decade old as of 2024. Since its inception, the company has focused on delivering exceptional customer experience and contact center solutions, building a solid reputation in the industry.

Impact Call Centre primarily serves clients in the Retail & e-Commerce and Non-Profit & NGOs sectors. Their specialized services are tailored to meet the unique requirements of these industries, allowing them to effectively support both commercial and charitable organizations.

Impact Call Centre operates using an onshore delivery model, which means that all services are provided from within the United Kingdom. This approach allows for closer collaboration with clients, easier communication, and a higher level of control over service quality compared to offshore models, where services are delivered from abroad.

Impact Call Centre has a workforce ranging between 51 and 200 employees. This size allows them to maintain a balance between personalized service and scalability, enabling them to handle varying volumes of customer interactions effectively.

Impact Call Centre is well-suited for small and medium businesses looking for reliable customer support solutions. Their flexible service offerings and onshore delivery model allow SMBs to benefit from high-quality customer interactions without the complexities often associated with larger service providers. This adaptability is crucial for businesses in growth phases, as they can scale services according to their needs.

For enterprises and large organizations, Impact Call Centre presents a dependable option due to its established experience and commitment to data security, evidenced by their PCI DSS Level 1 and Cyber Essentials Plus accreditations. Their extensive training programs for staff ensure that they can handle complex customer interactions, making them a strong partner for large-scale operations that require sophisticated customer service solutions.