Ikanbi Group specializes in customer experience and contact center solutions, with a strong emphasis on customer relationship management and voicebot development. Their offerings include inbound customer support, customer and marketing analytics, document indexing and digitization, CX consulting, and voice-of-customer (VOC) analytics. By integrating these services, Ikanbi aims to enhance customer interactions and streamline operational efficiency for its clients.

Ikanbi Group was established in 2016, marking its entry into the customer experience and contact center industry. As of 2024, this means the company has been operating for approximately eight years, during which it has developed a robust reputation in managing customer relationships, particularly within the banking and financial services sectors.

Ikanbi Group primarily serves the Banking & Financial Services industry. Their focus on this vertical allows them to tailor their services specifically to meet the unique demands and regulatory requirements inherent in financial institutions, particularly in areas such as debt collection and customer relationship management.

Ikanbi Group operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically in Belgium. This approach allows for closer collaboration, easier communication, and a better understanding of local market needs, ensuring that clients receive personalized and effective support.

Ikanbi Group has a workforce ranging between 201 to 500 employees. This size positions the company as a mid-sized organization, allowing it to maintain a balance between agility and the capacity to handle substantial projects, which is crucial for meeting diverse client needs effectively.