Ikanbi Belgium Sa
Customer Experience and Contact Center
iKanbi is a leading BPO provider that offers customer experience and contact center solutions for banking, financial services, and government sectors, known for its commitment to customer-centric digital transformation.
Size
201-500
Private
Mission
To transform the way companies interact with their customers.
About
iKanbi offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and government sectors. The company operates using an onshore model and supports clients primarily in Belgium.
It is recognized for its extensive industry experience and innovative approach to customer relationship management, with a strong emphasis on security and sustainability.
Services
iKanbi provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), and document indexing & digitization. These services cover multiple communication channels and are tailored to support clients' customer relationship management needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Document Indexing & Digitisation
Industries Served
The company serves clients in banking, financial services, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
iKanbi is known for its commitment to customer-centric digital transformation, offering clients innovative solutions that enhance customer engagement. Its approach includes rigorous data protection practices and a focus on continuous improvement, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Ans, Belgium, the company operates using an onshore delivery model. It serves clients across Belgium, with teams working in on-site environments to meet specific client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
Ikanbi Belgium Sa
?
Ikanbi Belgium Sa specializes in providing customer experience and contact center solutions tailored to meet the needs of its clients. Their service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as document indexing and digitization. This comprehensive range of services is designed to enhance customer relationship management across various communication channels, ensuring that clients receive effective support.
What additional services does
Ikanbi Belgium Sa
provide?
In addition to their core customer experience and contact center solutions, Ikanbi Group also offers software engineering and product development services. This expansion of their service portfolio enables them to provide comprehensive technological solutions that complement their customer support services, enhancing the overall value delivered to their clients.
When was
Ikanbi Belgium Sa
founded?
Established in 1991, Ikanbi Belgium Sa has been operating for over 30 years. Since its inception, the company has evolved to meet the changing demands of customer experience and contact center solutions, becoming a trusted partner for organizations in its service sectors.
What industry verticals does
Ikanbi Belgium Sa
serve?
Ikanbi Belgium Sa serves a diverse range of industries, with a focus on Banking & Financial Services and Government & Public Sector. This industry specialization allows the company to cater to the unique requirements and standards of these sectors, ensuring effective engagement and service delivery.
What delivery model does
Ikanbi Belgium Sa
offer?
Ikanbi Belgium Sa employs an onshore delivery model, which means that their services are provided from within the same country as their clients, in this case, Belgium. This approach facilitates closer communication and collaboration, allowing for a better understanding of client needs and a more tailored service experience.
How many employees and/or seats does
Ikanbi Belgium Sa
have?
Ikanbi Belgium Sa has a workforce comprising between 201 and 500 employees. This size positions the company as a medium-sized enterprise, enabling them to offer personalized services while also having the capacity to handle larger client projects effectively.
Can
Ikanbi Belgium Sa
be considered a good service provider for startups?
Can
Ikanbi Belgium Sa
be considered a good service provider for SMBs?
Ikanbi Belgium Sa is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and flexible approach. Their range of customer experience and contact center solutions can be tailored to fit the specific needs of SMBs, helping them enhance customer engagement and improve operational efficiency. With a strong emphasis on customer-centric solutions, Ikanbi can assist SMBs in navigating growth challenges effectively.
Can
Ikanbi Belgium Sa
be considered a good service provider for enterprises?
Ikanbi Belgium Sa is an excellent choice for enterprises and large companies looking for reliable and sophisticated customer service solutions. With their extensive experience in the Banking & Financial Services and Government sectors, they understand the complexities and demands of larger organizations. Their commitment to innovative practices and robust data protection ensures that enterprise clients receive high-quality service that meets stringent industry standards.
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