Ignited Virtual Outsourcing Services
Customer Experience and Contact Center
Ignited Virtual Outsourcing Services Corp. is a leading BPO provider that offers customer experience and contact center solutions for small to medium businesses, known for its commitment to quality and personalized service.
Size
11-50
Private
Mission
To deliver high-value outsourcing services through a skilled team, ensuring personalized attention and customized solutions tailored to client needs.
About
Ignited Virtual Outsourcing Services Corp. offers customer experience and contact center solutions along with back-office operations and sales and lead-generation services for clients in various industries. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its high standards of quality and compliance, with a dedicated team that focuses on personalized attention and customized solutions.
Services
Ignited Virtual Outsourcing Services Corp. provides customer experience and contact center solutions, supported by back-office operations and sales and lead-generation services. These services cover inbound customer support, outbound telesales, technical support, and order management, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Data Entry & Data Processing
Industries Served
The company serves clients in a broad range of industries, particularly focusing on small to medium businesses. It has experience supporting diverse client types with services aligned to their specific requirements, ensuring adaptability and customized solutions.
Unique Stregths
Ignited Virtual Outsourcing Services Corp. is known for its commitment to quality and personalized service, offering clients a dedicated approach to their outsourcing needs. Its operational practices include continuous training and development for staff, ensuring high standards and consistency in service delivery.
Delivery Footprint
Headquartered in Iriga City, Camarines Sur, Philippines, the company operates using an offshore delivery model. It serves clients worldwide, with teams working in remote environments to meet the diverse needs of its clientele.
Certifications
B Corp
ISO 9001:2015
ISO 27001:2013
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Ignited Virtual Outsourcing Services
?
Ignited Virtual Outsourcing Services specializes in customer experience and contact center solutions, complemented by a range of back-office operations and sales services. Their offerings include inbound customer support, outbound telesales and retention, technical support for various tiers, order management and fulfillment, as well as data entry and processing. This comprehensive service portfolio is designed to cater to the diverse needs of clients across multiple industries.
What additional services does
Ignited Virtual Outsourcing Services
provide?
In addition to its primary focus on marketing operations, Iipvapi also offers back-office operations. This additional service capability allows the company to support clients with essential administrative functions, thereby enhancing operational efficiency and allowing businesses to focus on their core activities.
When was
Ignited Virtual Outsourcing Services
founded?
Ignited Virtual Outsourcing Services was established in 2008, marking over 15 years of experience in the outsourcing sector as of 2024. Since its inception, the company has developed a strong reputation for delivering high-quality services tailored to the specific requirements of its clients.
What industry verticals does
Ignited Virtual Outsourcing Services
serve?
What delivery model does
Ignited Virtual Outsourcing Services
offer?
The company operates using an offshore delivery model, which means that its services are provided from a location outside the client's country. This approach allows Ignited Virtual Outsourcing Services to leverage a skilled workforce in the Philippines while offering cost-effective solutions to clients worldwide. By utilizing remote teams, the company can efficiently meet various business needs across different time zones.
How many employees and/or seats does
Ignited Virtual Outsourcing Services
have?
Ignited Virtual Outsourcing Services has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team, ensuring personalized attention and high standards of service delivery, while still being agile enough to adapt to the changing needs of their clients.
Can
Ignited Virtual Outsourcing Services
be considered a good service provider for startups?
While Ignited Virtual Outsourcing Services is capable of supporting startups with its flexible range of services, its size may be more suitable for small to medium businesses looking for personalized attention. Startups can benefit from the company's tailored solutions and commitment to quality, but they may need to consider if the company's offerings align with their specific growth stage and operational needs.
Can
Ignited Virtual Outsourcing Services
be considered a good service provider for SMBs?
Ignited Virtual Outsourcing Services is particularly well-suited for small and medium businesses. With a focus on delivering customized solutions and a strong commitment to quality, the company can provide the necessary support for SMBs looking to enhance their customer experience and back-office operations. Their experience in adapting services to meet the unique needs of various industries positions them as a reliable partner for businesses aiming to grow.
Can
Ignited Virtual Outsourcing Services
be considered a good service provider for enterprises?
Ignited Virtual Outsourcing Services may not be the primary choice for large enterprises seeking extensive scalability in their outsourcing solutions. While the company holds important certifications such as ISO 9001:2015 and ISO 27001:2013 that reflect a commitment to quality and compliance, larger organizations often require a broader range of resources and infrastructure that may exceed what a company of this size can provide.
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