Ignited Virtual
Customer Experience and Contact Center
Ignited Virtual Outsourcing Services Corp (IVOSCorp) is a pioneering outsourcing company that provides customer experience and contact center services for retail, e-commerce, and telecommunications, known for its commitment to high-quality, personalized service.
Size
51-200
Private
Mission
To provide high-quality and compliant outsourcing services globally while supporting local employment efforts.
About
Ignited Virtual Outsourcing Services Corp (IVOSCorp) offers customer experience and contact center services along with back-office operations for clients in retail, e-commerce, and telecommunications. The company operates using an onshore model and supports small to medium-sized enterprises in the Philippines.
It is recognized for its pioneering role in the region, with a highly skilled workforce dedicated to delivering tailored solutions that optimize client processes.
Services
Ignited Virtual Outsourcing Services Corp (IVOSCorp) provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and lead research. These services cover various channels including phone, email, and chat, and are tailored to support clients' customer interaction and administrative needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Email Support
Industries Served
The company serves clients in retail, e-commerce, and telecommunications. It has experience supporting small to medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
IVOSCorp is known for its pioneering status as the first call center in Iriga City, offering clients a unique blend of highly skilled staff and personalized service. Its approach includes a commitment to innovation and client-centered service, ensuring consistent quality and process optimization.
Delivery Footprint
Headquartered in Iriga City, Camarines Sur, Philippines, the company operates using an onshore delivery model. It serves clients primarily within the region, with teams dedicated to providing tailored outsourcing solutions.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Ignited Virtual
?
Ignited Virtual specializes in providing exceptional customer experience and contact center services, alongside comprehensive back-office operations. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, lead research, and email support. This diverse range of services caters to various customer interaction needs, ensuring that clients receive tailored solutions to optimize their operational processes.
What additional services does
Ignited Virtual
provide?
In addition to their primary offerings in customer experience and contact center services, Ignited Virtual also provides various back-office operations. This expansion of services allows them to assist clients with administrative tasks and other essential business functions, enhancing operational efficiency and enabling clients to focus on their core activities.
When was
Ignited Virtual
founded?
Ignited Virtual was established in 2008, marking over 15 years of dedicated service in the outsourcing industry. Since its inception, the company has built a reputation for delivering high-quality customer experience solutions and has become a key player in the Bicol Region, particularly in supporting local employment and businesses.
What industry verticals does
Ignited Virtual
serve?
Ignited Virtual primarily serves the Retail & e-Commerce and Telecommunications & Media sectors. Their focus on these industries allows them to leverage specialized knowledge and expertise, catering to the unique needs and challenges that businesses in these fields face.
What delivery model does
Ignited Virtual
offer?
Ignited Virtual operates under an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically in the Philippines. This approach ensures close collaboration and communication between teams and clients, allowing for high-quality service delivery that aligns with local market needs and standards.
How many employees and/or seats does
Ignited Virtual
have?
Ignited Virtual employs a dedicated workforce ranging between 51 to 200 individuals. This size allows the company to maintain a close-knit team capable of delivering personalized service while also providing sufficient resources to meet the demands of their clients.
Can
Ignited Virtual
be considered a good service provider for startups?
Ignited Virtual can be a valuable partner for startups looking to establish a strong customer engagement strategy. Their flexible service offerings and commitment to personalized support enable startups to scale efficiently while focusing on growth. By leveraging Ignited Virtual's expertise, startups can ensure that their customer interactions are handled professionally, which is crucial in the early stages of business development.
Can
Ignited Virtual
be considered a good service provider for SMBs?
Ignited Virtual is well-suited to support small and medium-sized businesses. With a focus on tailored services and a commitment to quality, they are equipped to address the unique challenges faced by SMBs. Their expertise in customer experience and back-office operations allows these businesses to enhance their operational capabilities without the overhead of managing these functions in-house.
Can
Ignited Virtual
be considered a good service provider for enterprises?
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