iEnergizer
Customer Experience and Contact Center
iEnergizer is a global business process outsourcing company that provides customer experience and contact center solutions for healthcare, banking, gaming, and insurance sectors, known for its technology-driven approach and commitment to quality.
Size
11-50
Public
Mission
To digitally transform businesses by leveraging cost-effective customer contact and transformation solutions, enabling increased profits and efficiency through a digital-first approach.
About
iEnergizer offers customer experience and contact center solutions along with back-office operations, HR, recruitment, payroll, finance, and analytics for clients in healthcare, banking, gaming, and insurance. The company operates using a global delivery model and supports clients across the UK, India, the US, and internationally.
It is recognized for its comprehensive suite of technology-driven solutions, with over 15,000 skilled professionals dedicated to enhancing business process excellence and digital transformation.
Services
iEnergizer provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, payroll, finance, and analytics. These services include inbound customer support, technical support, data entry, billing, and quality assurance, delivered across various channels such as voice, chat, and email. Each solution is tailored to meet the specific needs of clients in diverse industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Procurement Administration
Inventory Management Support
Quality Assurance & Monitoring
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Learning & Development Support
Market & Competitive Intelligence
Business & Financial Research
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, banking, financial services, gaming, and insurance. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging technology platforms to enhance operational efficiency.
Unique Stregths
iEnergizer is known for its commitment to business process excellence and quality, offering clients innovative and cost-effective solutions. Its approach includes a focus on digital transformation, enabling clients to improve profitability and efficiency through tailored outsourcing services.
Delivery Footprint
Headquartered in Saint Sampson, Guernsey, the company operates using a global delivery model, serving clients across the UK, India, the US, and internationally. Teams work in hybrid environments, adapting to client needs to ensure seamless service delivery.
Certifications
ISO 9001:2015
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Gaming & Entertainment
Non-Profit & NGOs
Insurance
Clients
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What's the main service provided by
iEnergizer
?
iEnergizer specializes in providing comprehensive customer experience and contact center solutions. Their range of services encompasses inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer data entry and processing, claims processing, billing and invoicing, and various back-office support functions to ensure a seamless experience for clients across various channels including voice, chat, and email.
What additional services does
iEnergizer
provide?
Beyond their primary focus on customer experience and contact centers, iEnergizer offers a broad array of additional services. Their capabilities extend to back-office operations, HR recruitment and payroll, finance and accounting, as well as analytics and data services, thereby enhancing their value proposition to clients seeking comprehensive business solutions.
When was
iEnergizer
founded?
Established in the year 2000, iEnergizer has been in operation for over 23 years. Since its inception, the company has focused on delivering innovative solutions to enhance business processes and customer interactions, continuously adapting to the evolving needs of the industry.
What industry verticals does
iEnergizer
serve?
iEnergizer serves a diverse array of industries, including Healthcare & Life Sciences, Banking & Financial Services, Gaming & Entertainment, Non-Profit & NGOs, and Insurance. Their expertise allows them to tailor services to meet the specific demands of clients in these sectors, ensuring high-quality outcomes.
What delivery model does
iEnergizer
offer?
iEnergizer employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore entails services delivered from distant locations. This approach allows iEnergizer to optimize resource allocation and provide customized solutions that cater to client needs across various geographical settings.
How many employees and/or seats does
iEnergizer
have?
iEnergizer has a workforce of approximately 11 to 50 employees. This relatively small team size enables them to maintain a close-knit culture while providing personalized and attentive service to their clients.
Can
iEnergizer
be considered a good service provider for startups?
iEnergizer may be a suitable partner for startups, especially those looking for agile customer support and back-office solutions. Their relatively small size allows for personalized service and flexibility, which can be advantageous for new businesses needing tailored support as they grow. However, startups should consider their specific needs and budget to ensure alignment with iEnergizer's service offerings.
Can
iEnergizer
be considered a good service provider for SMBs?
iEnergizer is well-positioned to support small and medium businesses (SMBs) with its diverse service portfolio and commitment to quality. Their range of services, including customer support and back-office operations, allows SMBs to scale efficiently while maintaining operational excellence. The company's focus on digital transformation can help these businesses enhance their profitability and efficiency as they navigate growth.
Can
iEnergizer
be considered a good service provider for enterprises?
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