Ideon Limited
Customer Experience and Contact Center
Ideon Limited is a Nairobi-based BPO firm that provides customer experience and contact center solutions for banking, financial services, insurance, and telecommunications, known for its advanced technology and people-centric culture.
Size
Private
Mission
About
Ideon Limited offers customer experience and contact center solutions along with back-office operations, finance and accounting, and HR services for clients in banking, financial services, insurance, and telecommunications. The company operates using an onshore model and supports businesses in Kenya and nearby regions.
It is recognized for its commitment to employee value, fostering a collaborative work environment that enhances service delivery and client satisfaction.
Services
Ideon Limited provides customer experience and contact center solutions supported by back-office operations, finance and accounting, and HR outsourcing services. These services include inbound customer support, outbound telesales, payroll processing, and billing & invoicing, tailored to support various client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Payroll Processing
Recruitment Process Outsourcing (RPO)
Billing & Invoicing
CX Consulting & Journey Mapping
Talent Sourcing & Screening
Industries Served
The company serves clients in banking, financial services, insurance, and telecommunications. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring effective customer lifecycle management and operational efficiency.
Unique Stregths
Ideon Limited is known for its advanced communication technologies and a people-centric culture, offering clients a highly skilled workforce that enhances customer interactions. Its approach includes fostering teamwork and a positive work environment, which translates into better outcomes for clients and their customers.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using an onshore delivery model. It serves clients across the region, with teams working in a collaborative environment that adapts to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Ideon Limited
?
Ideon Limited specializes in providing comprehensive customer experience and contact center solutions, which are complemented by a range of additional services. Their offerings include inbound customer support, outbound telesales and retention, payroll processing, recruitment process outsourcing (RPO), billing and invoicing, customer experience consulting, journey mapping, as well as talent sourcing and screening. This diverse portfolio is designed to address the varying needs of their clients across different sectors.
What additional services does
Ideon Limited
provide?
In addition to their main offerings, Ideon Limited provides a variety of supplementary services that enhance their overall portfolio. These include back-office operations, finance and accounting, as well as HR recruitment and payroll services. This extended range of capabilities allows them to support clients in managing various operational aspects efficiently.
When was
Ideon Limited
founded?
Ideon Limited was established in 2007, marking over 16 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality services that enhance customer experiences and operational efficiency for its clients.
What industry verticals does
Ideon Limited
serve?
Ideon Limited operates primarily within the Banking & Financial Services, Insurance, and Telecommunications & Media sectors. This strategic focus allows the company to tailor its services to meet the specific demands and requirements of these industries, ensuring effective customer engagement and support.
What delivery model does
Ideon Limited
offer?
Ideon Limited utilizes an onshore delivery model, which means that the services are provided from within the same country as the clients they serve. This approach fosters closer collaboration and communication, enabling the company to adapt its services to meet client needs effectively while ensuring high-quality service delivery.
How many employees and/or seats does
Ideon Limited
have?
Can
Ideon Limited
be considered a good service provider for startups?
Can
Ideon Limited
be considered a good service provider for SMBs?
Ideon Limited is particularly well-suited for small and medium-sized businesses looking for scalable and flexible service solutions. Their diverse service portfolio enables SMBs to access professional support for customer experience and back-office operations without the need for extensive in-house resources. This adaptability allows companies to focus on their growth while relying on Ideon for operational efficiency.
Can
Ideon Limited
be considered a good service provider for enterprises?
For enterprises and large corporations, Ideon Limited offers a reliable and sophisticated service provider option. With their extensive experience in key industries and a commitment to quality, they are equipped to handle the complexities associated with larger organizations. The onshore delivery model further enhances their capability to provide tailored solutions that align with the strategic goals of enterprise clients.
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