Ideasunlimited
Customer Experience and Contact Center
IdeasUnlimited is a global support services provider that provides customer experience and contact center solutions for healthcare, eCommerce, and real estate, known for its award-winning BPO services and multilingual support.
Size
51-200
Private
1m-10m
Mission
To provide world-class support services that help businesses grow and thrive.
About
IdeasUnlimited offers customer experience and contact center solutions along with back-office operations and marketing operations for clients in healthcare, eCommerce, and real estate. The company operates using an offshore model and supports international businesses seeking to optimize their operations.
It is recognized for its high-quality service delivery, with a strong focus on team flexibility and effective project management that ensures client satisfaction.
Services
IdeasUnlimited provides customer experience and contact center solutions supported by back-office operations and marketing operations. These services include inbound customer support, outbound telesales, multilingual support, and technical support, tailored to meet the diverse needs of businesses across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Billing & Invoicing
Content Moderation
Campaign Management
Customer & Marketing Analytics
Social Media Management
Industries Served
The company serves clients in healthcare, eCommerce, and real estate. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
IdeasUnlimited is known for its award-winning BPO services, offering clients a cost advantage and high-quality service delivery. Its approach includes rigorous quality assurance and skilled professionals, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Sugar Land, Texas, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in remote environments to provide 24/7 support and meet the needs of international customers.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Ideasunlimited
?
IdeasUnlimited specializes in delivering customer experience and contact center solutions. Their offerings encompass a variety of services, including inbound customer support, outbound telesales and retention, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide order management and fulfillment, billing and invoicing, content moderation, campaign management, customer and marketing analytics, and social media management, ensuring they meet the diverse operational needs of their clients.
What additional services does
Ideasunlimited
provide?
In addition to its core offerings in software engineering and product development, Ideavate Solutions also provides finance and accounting services, as well as customer experience and contact center solutions. This diverse range of services allows the company to cater to various client needs beyond just technology-focused projects.
When was
Ideasunlimited
founded?
IdeasUnlimited was established in 2010, marking over 13 years of experience in the business process outsourcing industry. Since its inception, the company has been committed to delivering exceptional support services that empower businesses to flourish and achieve their goals.
What industry verticals does
Ideasunlimited
serve?
IdeasUnlimited serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, and Real Estate & Property Management. This broad focus allows them to cater to the specific needs and challenges within these sectors, providing tailored solutions that enhance operational efficiency.
What delivery model does
Ideasunlimited
offer?
IdeasUnlimited operates using an offshore delivery model, which means that their support services are provided from locations outside of the client's home country. This approach allows them to leverage cost efficiencies while ensuring high-quality service delivery. By employing teams that work remotely, they can offer 24/7 support and meet the needs of international clients effectively.
How many employees and/or seats does
Ideasunlimited
have?
IdeasUnlimited has a workforce ranging between 51 to 200 employees, indicating a mid-sized team that is well-equipped to manage and deliver services to its clients. This size allows for a balance between personalized attention and the ability to scale operations as necessary.
Can
Ideasunlimited
be considered a good service provider for startups?
Can
Ideasunlimited
be considered a good service provider for SMBs?
Can
Ideasunlimited
be considered a good service provider for enterprises?
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