iCXeed
Customer Experience and Contact Center
iCXeed is a full-suite business process innovation company that provides customer experience and contact center solutions for various industries, known for its integration of AI and automation with human expertise.
Size
Private
Mission
To deliver more value by combining automation and AI with expert talent.
About
iCXeed offers customer experience and contact center solutions along with customer care, technical support, and automation services for clients in fintech, e-commerce, healthcare, and more. The company operates using an offshore model and supports businesses looking for innovative customer engagement strategies.
It is recognized for its commitment to delivering value-driven solutions, with a strong emphasis on optimizing customer journeys through technology and expert talent.
Services
iCXeed provides customer experience and contact center solutions, supported by customer care, technical support, and automation services. These services include inbound customer support, proactive website chat, and fraud prevention, covering various channels such as voice, chat, and social media. Each solution is tailored to enhance customer interactions and improve service efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Content Moderation
Customer & Marketing Analytics
Risk & Fraud Analytics
Automation & RPA Enablement
Lead Research & List Building
Industries Served
The company serves clients in fintech, e-commerce, healthcare, insurance, and logistics. It has experience supporting startups and hypergrowth businesses with services aligned to industry-specific requirements and technology platforms such as AWS.
Unique Stregths
iCXeed is known for its innovative approach that combines AI and automation with expert talent, offering clients personalized and frictionless customer journeys. Its operational practices include a gamified engagement culture that empowers employees, ensuring high levels of service quality and customer satisfaction.
Delivery Footprint
Headquartered in Makati, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in a flexible mobile work-from-anywhere environment to meet diverse client needs.
Certifications
ISO 27001:2022
ISO 9001:2015
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
iCXeed
?
iCXeed specializes in delivering customer experience and contact center solutions, focusing primarily on enhancing customer interactions. Their service portfolio includes a range of options such as inbound customer support, outbound telesales and retention, technical support at various tiers, and social media customer care. Additionally, they offer live chat and messaging support, content moderation, customer and marketing analytics, risk and fraud analytics, as well as automation and RPA enablement. This comprehensive suite of services is designed to optimize customer journeys and improve overall service efficiency.
What additional services does
iCXeed
provide?
When was
iCXeed
founded?
iCXeed was established in 2022, marking it as a relatively new player in the business process outsourcing sector. With its inception just two years ago, the company has quickly positioned itself in the market, leveraging innovative technologies and expert talent to cater to client needs across various industries.
What industry verticals does
iCXeed
serve?
iCXeed serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, Logistics, and Transport & Supply-Chain. This broad vertical focus allows iCXeed to tailor its services to meet the specific demands and challenges of different sectors.
What delivery model does
iCXeed
offer?
iCXeed operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows the company to leverage cost efficiencies and access a diverse talent pool. Offshore delivery is particularly beneficial for clients seeking to enhance their customer support capabilities while maintaining flexibility and scalability in their operations.
How many employees and/or seats does
iCXeed
have?
Can
iCXeed
be considered a good service provider for startups?
iCXeed presents a promising option for startups, particularly those in fintech and e-commerce. Their focus on innovative customer engagement strategies and automation aligns well with the needs of early-stage businesses looking to establish a strong customer experience. With a commitment to delivering tailored solutions and a flexible operational model, iCXeed can adapt to the dynamic requirements of startups, making them a suitable partner for growth.
Can
iCXeed
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find valuable support in iCXeed's offerings, given their diverse range of services and ability to scale solutions according to client needs. The company's emphasis on automation and AI integration helps SMBs optimize their customer interactions and improve operational efficiency. Additionally, iCXeed's offshore delivery model provides flexibility and cost advantages that are crucial for SMBs aiming to compete effectively in their markets.
Can
iCXeed
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.