Icontact Bpo
Back-Office Operations
iContact BPO is a value-based outsourcing provider that provides customer experience and contact center solutions for various industries, known for its skilled workforce and advanced analytics-driven approach.
Size
201-500
Private
Mission
To deliver a highly-personalized BPO experience that ensures exceptional customer service, continuous innovation, and improvement.
About
iContact BPO offers customer experience and contact center solutions along with back-office operations and sales support for clients in telecommunications, retail, banking, healthcare, and more. The company operates using an offshore and nearshore model and supports global brands from South Africa and the USA.
It is recognized for its commitment to brand integrity and customer experience, with a focus on employing disadvantaged youth and leveraging advanced technology for measurable outcomes.
Services
iContact BPO provides customer experience and contact center solutions, supported by back-office operations and sales support. These services include omnichannel customer service, first-party collections, and customer win-back initiatives, tailored to enhance client-specific service objectives and drive operational efficiency.
Capabilities
Data Entry & Data Processing
Order Management & Fulfilment
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Upsell / Cross-sell Campaigns
Industries Served
The company serves clients in telecommunications, retail, banking, healthcare, and more. It has experience supporting a diverse range of global brands with services aligned to industry-specific requirements and technology platforms, ensuring exceptional customer experiences.
Unique Stregths
iContact BPO is known for its high-value alternative to North American BPO options, offering clients a skilled and empathetic workforce alongside advanced data analytics capabilities. Its approach includes impact sourcing and a commitment to continuous innovation, which help deliver consistent, measurable results at scale.
Delivery Footprint
Headquartered in South Africa, the company operates using an offshore and nearshore delivery model. It serves clients across multiple global locations, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Clients
RDX Sports
What's the main service provided by
Icontact Bpo
?
Icontact BPO specializes in back-office operations, providing a comprehensive range of services designed to enhance customer experience and operational efficiency. Their offerings include data entry and processing, order management and fulfillment, inbound customer support, outbound telesales and retention, lead research and list building, as well as upsell and cross-sell campaigns. This diverse service portfolio enables them to cater to various client needs effectively.
What additional services does
Icontact Bpo
provide?
When was
Icontact Bpo
founded?
Icontact BPO was established in 2015, which means the company has been operating for approximately nine years as of 2024. Since its inception, it has focused on delivering innovative and personalized BPO solutions to its clients.
What industry verticals does
Icontact Bpo
serve?
Icontact BPO serves multiple industries, specifically focusing on Banking & Financial Services, Healthcare & Life Sciences, and Telecommunications & Media. This diverse industry engagement allows them to tailor their services to meet specific sector requirements and client expectations.
What delivery model does
Icontact Bpo
offer?
Icontact BPO employs both onshore and nearshore delivery models. Onshore refers to operations conducted within the same country as the client, while nearshore indicates services provided in a nearby country. This flexible approach allows them to efficiently meet the diverse needs of their clients across various global locations.
How many employees and/or seats does
Icontact Bpo
have?
Icontact BPO has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and operational scalability, ensuring they can meet the varying demands of their clients.
Can
Icontact Bpo
be considered a good service provider for startups?
Icontact BPO could be a suitable service provider for startups, particularly those looking for personalized and innovative BPO solutions. With their commitment to brand integrity and customer experience, they can help new businesses establish a solid operational foundation while maintaining a focus on customer engagement and satisfaction.
Can
Icontact Bpo
be considered a good service provider for SMBs?
Icontact BPO is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and experience across various industries. Their ability to provide tailored solutions and a skilled workforce allows SMBs to enhance operational efficiency and customer relations, making them a valuable partner for growth.
Can
Icontact Bpo
be considered a good service provider for enterprises?
For enterprises and large companies, Icontact BPO presents a reliable option given its extensive service portfolio and commitment to continuous innovation. Their experience in serving global brands and utilizing advanced technology positions them well to meet the complex demands of larger organizations, ensuring consistent and measurable outcomes.
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