iContact
Back-Office Operations
iContact BPO is a specialist outsourcing provider that provides back-office operations for banking and financial services, known for its tailored solutions and commitment to excellence.
Size
201-500
Private
Mission
To help specialized brands safeguard their reputation, culture, and customer experience through tailored outsourcing services.
About
iContact BPO offers back-office operations along with customer experience and contact center services for clients in banking and financial services. The company operates using an offshore model and supports clients globally.
It is recognized for its bespoke service offerings, with a focus on agility and a deep understanding of client needs through its proprietary BPX methodology.
Services
iContact BPO provides back-office operations supported by customer experience and contact center services. These services include data entry, order management, inbound customer support, and outbound telesales, tailored to enhance operational efficiency and support client retention strategies.
Capabilities
Data Entry & Data Processing
Order Management & Fulfilment
Inbound Customer Support
Outbound Telesales & Retention
Upsell / Cross-sell Campaigns
Lead Research & List Building
Customer & Marketing Analytics
Industries Served
The company serves clients in banking and financial services. It has experience supporting credit providers with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
iContact BPO is known for its agility and personalized service, offering clients a unique partnership approach. Its methodology ensures that solutions are crafted with a deep understanding of clients' cultures and objectives, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in South Africa, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
iContact
?
iContact specializes in back-office operations, providing a range of services designed to enhance operational efficacy. Their offerings include data entry and processing, order management and fulfillment, inbound customer support, and outbound telesales, among others. These services are tailored to meet the specific needs of clients, ensuring a personalized approach to customer engagement and retention strategies.
What additional services does
iContact
provide?
In addition to their core back-office operations, iContact offers a variety of supplementary services, including customer experience and contact center solutions, as well as sales and lead-generation services. This broadens their capabilities, allowing them to support clients in enhancing their customer interactions and overall business performance.
When was
iContact
founded?
iContact was established in 2015, which means the company has been in operation for approximately nine years. Since its inception, it has focused on providing tailored outsourcing services to specialized brands, emphasizing the importance of maintaining reputation and customer experience.
What industry verticals does
iContact
serve?
iContact primarily serves the Banking & Financial Services sector. This focus allows them to align their services with the specific needs and regulatory requirements of clients in this industry, ensuring that they deliver solutions that enhance customer engagement effectively.
What delivery model does
iContact
offer?
iContact employs an offshore delivery model, which means that their services are provided from locations outside the client's primary market. This approach allows for greater flexibility and cost efficiency, as teams work remotely to cater to diverse client needs across various global markets.
How many employees and/or seats does
iContact
have?
iContact has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle larger projects, making them adaptable to different client requirements.
Can
iContact
be considered a good service provider for startups?
Can
iContact
be considered a good service provider for SMBs?
Can
iContact
be considered a good service provider for enterprises?
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