Iconnect Opc
Customer Experience and Contact Center
iConnect OPC is a business process outsourcing firm that provides customer experience and contact center services for various industries, known for its global reach and commitment to specialized service delivery.
Size
1-10
Private
1m-10m
Mission
To deliver specialized services efficiently through a blend of functional expertise and process capabilities.
About
iConnect OPC offers customer experience and contact center services along with back-office operations for clients in diverse sectors. The company operates using an onshore model and supports businesses seeking efficient outsourcing solutions.
It is recognized for its blend of functional expertise and process capabilities, with a focus on enhancing business operations and customer experiences.
Services
iConnect OPC provides customer experience and contact center services, supported by backend support solutions. These services include inbound customer support and outbound telesales, tailored to meet the needs of businesses seeking efficient communication and operational support.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in various industries, including technology, telecommunications, healthcare, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements and operational needs.
Unique Stregths
iConnect OPC is known for its commitment to delivering specialized services efficiently, offering clients a reliable partnership for their outsourcing needs. Its approach includes leveraging functional expertise to enhance customer interactions and streamline processes.
Delivery Footprint
Headquartered in Canada, the company operates using an onshore delivery model. It serves clients across North America, with teams dedicated to ensuring high-quality service and customer satisfaction.
Certifications
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Verticals
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Clients
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What's the main service provided by
Iconnect Opc
?
iConnect OPC specializes in offering customer experience and contact center solutions. Their primary services include inbound customer support and outbound telesales, which are designed to enhance communication and operational efficiency for their clients. This comprehensive approach ensures that businesses receive tailored support that meets their specific needs, thereby improving overall customer satisfaction.
What additional services does
Iconnect Opc
provide?
In addition to its primary offerings, Iconsultech also provides a range of other services, including Sales and Lead-Generation Services, as well as Customer Experience and Contact Center solutions. This expanded service portfolio allows the company to support clients across various aspects of their business operations.
When was
Iconnect Opc
founded?
iConnect OPC was established in 2012, marking over a decade of experience in the industry. Since its inception, the company has focused on delivering specialized outsourcing services, honing its expertise to meet the evolving demands of its clients in various sectors.
What industry verticals does
Iconnect Opc
serve?
What delivery model does
Iconnect Opc
offer?
iConnect OPC utilizes an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically Canada. This approach allows for closer collaboration and communication, ensuring that clients receive high-quality service tailored to their specific cultural and operational requirements.
How many employees and/or seats does
Iconnect Opc
have?
iConnect OPC currently has a small workforce, comprising between 1 to 10 employees. This size allows for a more personalized service approach, enabling the company to maintain close relationships with its clients and adapt quickly to their needs.
Can
Iconnect Opc
be considered a good service provider for startups?
iConnect OPC can be a suitable partner for startups looking for personalized and efficient outsourcing solutions. With their small team size and specialized services, they can offer a tailored approach that is often essential for new businesses seeking to establish a strong customer service foundation without overwhelming operational costs.
Can
Iconnect Opc
be considered a good service provider for SMBs?
For small and medium businesses, iConnect OPC presents an attractive option due to its adaptable service offerings and commitment to enhancing customer experiences. The company's ability to provide both inbound and outbound support allows SMBs to scale their customer engagement efforts effectively while benefiting from the expertise of a dedicated team focused on operational efficiency.
Can
Iconnect Opc
be considered a good service provider for enterprises?
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