Iconnect International
Back-Office Operations
Iconnect International is a nonprofit organization that provides back-office operations for financial services, known for its commitment to promoting Christian values through local projects.
Size
1-10
Private
under-1m
Mission
To connect people to advance a positive impact and promote values worldwide through local community-led projects.
About
Iconnect International offers back-office operations along with customer experience and contact center services for clients in financial services. The company operates using a nearshore model and supports U.S.-based organizations.
It is recognized for its dedication to connecting people and advancing God's Kingdom, with a mission that emphasizes local Christian-led projects and tax-deductible donations.
Services
Iconnect International provides back-office operations supported by customer experience and contact center services. These services include billing and collections, quality assurance, and human resources support, tailored to meet the needs of financial services clients.
Capabilities
Billing & Invoicing
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Industries Served
The company serves clients in financial services, specifically focusing on loan verification and debt collections. It has experience supporting organizations that require efficient and reliable back-office operations aligned with industry standards.
Unique Stregths
Iconnect International is known for its commitment to promoting Christian values and advancing God's Kingdom, offering clients a people-first approach to outsourcing. Its operational practices include low agent turnover rates and effective training, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Fort Worth, Texas, the company operates using a nearshore delivery model, primarily leveraging teams in Central America. It serves clients across the United States, providing timely and culturally aligned support.
Certifications
ISO 9001:2015
ISO/IEC 27001:2013
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Iconnect International
?
Iconnect International specializes in back-office operations, providing essential support to businesses in the financial services sector. Their offerings extend to billing and invoicing, quality assurance and monitoring, recruitment process outsourcing (RPO), and talent sourcing and screening, ensuring comprehensive solutions tailored to client needs.
What additional services does
Iconnect International
provide?
In addition to its primary offerings, iConnect OPC also provides knowledge and research services. This expansion of their service portfolio allows the company to assist clients in gaining insights and information that can drive better decision-making and enhance operational efficiency.
When was
Iconnect International
founded?
Iconnect International was established in 2012, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality services while promoting values that foster positive community impacts.
What industry verticals does
Iconnect International
serve?
Iconnect International primarily serves the Banking & Financial Services sector, catering to clients who require specialized support in areas like loan verification and debt collections. Their expertise in this industry enables them to deliver effective and reliable back-office operations.
What delivery model does
Iconnect International
offer?
Iconnect International employs a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, enabling cultural alignment and timely communication. This approach allows them to support U.S.-based organizations efficiently by leveraging teams mainly located in Central America.
How many employees and/or seats does
Iconnect International
have?
Iconnect International operates with a small team, consisting of approximately 1 to 10 employees. This size allows them to maintain a close-knit work environment while delivering personalized services to their clients.
Can
Iconnect International
be considered a good service provider for startups?
While Iconnect International is a smaller company, their focus on back-office operations and customer service can be beneficial for startups looking for reliable support. Their personalized approach and commitment to quality can help new businesses establish a solid operational foundation without overwhelming them with extensive processes.
Can
Iconnect International
be considered a good service provider for SMBs?
Iconnect International is well-suited for small and medium businesses, particularly in the financial services industry. Their tailored services and nearshore delivery model provide SMBs with the flexibility and support they need to grow and streamline their operations efficiently.
Can
Iconnect International
be considered a good service provider for enterprises?
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