Iconcept Contact Solutions
IT Infrastructure and Managed Services
iConcept Contact Solutions is a global business services provider that provides IT infrastructure and managed services for agriculture, technology, and public sector clients, known for its comprehensive outsourcing solutions across multiple domains.
Size
51-200
Private
10m-50m
Mission
About
iConcept Contact Solutions offers IT infrastructure and managed services along with software engineering and product development for clients in agriculture, technology, and public sectors. The company operates using an offshore, nearshore, and hybrid delivery model and supports businesses across the USA, Philippines, and India.
It is recognized for its extensive range of services, with a strong focus on digital transformation and cybersecurity, ensuring tailored solutions that meet the evolving needs of its clients.
Services
iConcept Contact Solutions provides IT infrastructure and managed services, supported by software engineering and product development, analytics and data, and marketing operations. These services cover technical support, cybersecurity operations, cloud migration and management, and web development, tailored to support various business functions and client needs.
Capabilities
Technical Support (Tier 1/2)
Cybersecurity Operations (SOC)
Cloud Migration & Management
Web Development
Custom Application Development
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in agriculture, technology, and public sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective solutions that drive operational efficiency.
Unique Stregths
iConcept Contact Solutions is known for its comprehensive outsourcing capabilities, offering clients a robust operational capacity with a team of 500 to 1,000 professionals. Its approach includes utilizing cost-effective offsite centers and a global presence, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore, nearshore, and hybrid delivery model. It serves clients across the USA, Philippines, and India, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Government & Public Sector
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Iconcept Contact Solutions
?
Iconcept Contact Solutions specializes in IT infrastructure and managed services, complemented by a diverse range of offerings that include technical support at both Tier 1 and Tier 2 levels, cybersecurity operations, cloud migration and management, web development, custom application development, and CRM data cleansing and enrichment. This extensive suite of services is designed to address the varied needs of clients across multiple sectors, ensuring effective solutions that drive operational efficiency.
What additional services does
Iconcept Contact Solutions
provide?
In addition to their primary focus on customer experience and contact center solutions, Iconnect Convergence Inc also offers HR recruitment and payroll services. This expanded service portfolio allows them to address broader operational needs for their clients, enhancing overall business efficiency.
When was
Iconcept Contact Solutions
founded?
Iconcept Contact Solutions was established in 2016, marking its entry into the market as a provider of IT infrastructure and managed services. As of 2024, the company has been in operation for approximately eight years, during which it has built a reputation for delivering tailored solutions to its clients.
What industry verticals does
Iconcept Contact Solutions
serve?
The company serves a variety of sectors, including Technology & SaaS, Government & Public Sector, and Non-Profit & NGOs. This diverse industry focus allows Iconcept Contact Solutions to cater to specific requirements and technology platforms, ensuring that their services are aligned with the unique challenges faced by each sector.
What delivery model does
Iconcept Contact Solutions
offer?
Iconcept Contact Solutions employs a versatile delivery model that includes offshore, nearshore, and hybrid approaches. Offshore refers to services delivered from a distant location, often to capitalize on cost efficiencies, while nearshore indicates services provided from a nearby country, facilitating closer collaboration. The hybrid model combines both methods, allowing the company to adapt to diverse client needs and preferences, ensuring quality and consistency across its service offerings.
How many employees and/or seats does
Iconcept Contact Solutions
have?
Iconcept Contact Solutions has a workforce comprising between 51 and 200 employees. This size enables the company to maintain a balance between personalized service delivery and the operational capacity necessary to support a variety of client needs effectively.
Can
Iconcept Contact Solutions
be considered a good service provider for startups?
Iconcept Contact Solutions can be a beneficial service partner for startups, particularly those in need of scalable IT solutions and managed services. With a focus on digital transformation and a wide range of technical competencies, the company is well-equipped to support emerging businesses as they navigate their growth trajectories. Their flexible delivery model also allows startups to access essential services without the burden of significant upfront investments.
Can
Iconcept Contact Solutions
be considered a good service provider for SMBs?
For small and medium businesses, Iconcept Contact Solutions presents a strong option due to its adaptable service offerings and commitment to operational efficiency. The company's experience across various sectors, combined with its scalable solutions, ensures that SMBs can leverage the expertise needed to enhance their operations while maintaining growth and flexibility in their business strategies.
Can
Iconcept Contact Solutions
be considered a good service provider for enterprises?
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