Icon Solutions Group
Customer Experience and Contact Center
Icon BPO is a premier outsourcing firm that provides customer experience and contact center services for the banking and financial services sector, known for its tailored solutions and five-star service.
Size
51-200
Private
Mission
To deliver world-class support and commercial solutions for clients within the health sector across Latin America, Europe, and the Americas.
About
Icon BPO offers customer experience and contact center services along with staffing and workforce solutions for clients in the banking and financial services sector. The company operates using a nearshore model and supports US-based clients.
It is recognized for its commitment to client-focused solutions, with a strong emphasis on understanding client goals and delivering outstanding results.
Services
Icon BPO provides customer experience and contact center services, supported by staffing and workforce solutions. These services include inbound customer support, outbound telesales and retention, and multilingual support. Each solution is tailored to meet the specific needs of clients in the banking and financial services sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in the banking and financial services sector, with a primary focus on US-based debt consolidation firms. It has experience supporting various client types with services aligned to industry-specific requirements.
Unique Stregths
Icon BPO is known for delivering five-star, white-glove service characterized by a deep understanding of client goals. Its approach includes tailored, client-focused solutions that leverage diverse skills and industry knowledge, ensuring comprehensive support for clients.
Delivery Footprint
Headquartered in the Philippines, the company operates using a nearshore delivery model, with a strategic focus on Guatemala to serve US-based clients. This allows for closer time zone alignment and cultural affinity, enhancing the overall client experience.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Icon Solutions Group
?
Icon Solutions Group specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass inbound customer support, outbound telesales and retention, as well as multilingual support tailored to meet the specific needs of clients in the banking and financial services sector. This comprehensive suite of services is designed to enhance client relationships while ensuring high satisfaction and loyalty.
What additional services does
Icon Solutions Group
provide?
When was
Icon Solutions Group
founded?
Icon Solutions Group was established in 2014, marking nearly a decade of dedicated service in the customer experience industry. Since its inception, the company has grown significantly, positioning itself as a reliable partner for businesses in need of tailored contact center solutions.
What industry verticals does
Icon Solutions Group
serve?
Icon Solutions Group primarily operates within the banking and financial services sector. This focus allows them to develop specialized expertise and a deep understanding of the unique challenges and requirements that clients in this industry face, particularly those involved in debt consolidation services.
What delivery model does
Icon Solutions Group
offer?
Icon Solutions Group employs a nearshore delivery model, which means they provide their services from locations that are geographically close to their clients, specifically in Guatemala for U.S.-based customers. This approach offers advantages such as time zone alignment and cultural similarities, resulting in a more effective and cohesive client experience.
How many employees and/or seats does
Icon Solutions Group
have?
Icon Solutions Group has a workforce comprising between 51 to 200 employees. This size enables them to maintain a balance between personalized service and operational efficiency, allowing for scalable solutions that cater to diverse client needs.
Can
Icon Solutions Group
be considered a good service provider for startups?
Icon Solutions Group can be a valuable service provider for startups, particularly those within the banking and financial services sectors. Their tailored customer experience solutions are designed to help new businesses establish a strong client base and ensure high levels of customer satisfaction from the outset. The nearshore delivery model also enables startups to benefit from cost-effective solutions without compromising on service quality.
Can
Icon Solutions Group
be considered a good service provider for SMBs?
Icon Solutions Group is well-suited to serve small and medium businesses looking for flexible and scalable customer support solutions. Their experience in the banking and financial services sector allows them to provide tailored services that help SMBs effectively manage customer relationships and drive growth. The company's commitment to client-focused solutions ensures that they can adapt their offerings to meet the evolving needs of small and medium enterprises.
Can
Icon Solutions Group
be considered a good service provider for enterprises?
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