ICM International Call Center Marketing
Customer Experience and Contact Center
ICM International Call Center Marketing is a nearshore outsourcing firm that provides customer experience and contact center solutions for diverse industries, known for its strong emphasis on German-speaking markets and high emotional intelligence in customer interactions.
Size
11-50
Private
Mission
About
ICM International Call Center Marketing offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in various industries. The company operates using a nearshore model and supports European businesses, particularly those targeting German-speaking markets.
It is recognized for its commitment to professionalism and effective communication, with a dedicated team that enhances operational efficiency for its clients.
Services
ICM International Call Center Marketing provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, order management, technical support, and multichannel engagement across voice, chat, email, and social media. Each solution is tailored to relieve operational burdens and enhance client focus on core business tasks.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Order Management & Fulfilment
Procurement Administration
Technical Support (Tier 1/2)
Campaign Management
SEO & Website Optimisation
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in various industries, primarily focusing on businesses that operate in German-speaking markets. It has experience supporting both B2B and B2C clients with services aligned to their specific operational needs and technology platforms.
Unique Stregths
ICM International is known for its high conversational skills and emotional intelligence, offering clients a personalized approach to customer interactions. Its commitment to efficiency and client partnership ensures that businesses can rely on ICM for consistent and effective service delivery.
Delivery Footprint
Headquartered in Belgrade, Serbia, the company operates using a nearshore delivery model. It serves clients across Europe, with teams that can adapt to remote or hybrid working environments depending on client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
ICM International Call Center Marketing
?
ICM International Call Center Marketing specializes in providing customer experience and contact center solutions. Their offerings include a comprehensive array of sub-services such as inbound customer support, outbound telesales and retention, order management and fulfillment, technical support, campaign management, and SEO and website optimization. This diverse service portfolio is designed to effectively address operational challenges while allowing clients to concentrate on their core business functions.
What additional services does
ICM International Call Center Marketing
provide?
In addition to their primary offerings, ICM International Call Center Marketing provides a range of other services that encompass back-office operations, marketing operations, and IT infrastructure services. These additional capabilities enable clients to streamline their operations and enhance overall efficiency, supporting a comprehensive approach to business management.
When was
ICM International Call Center Marketing
founded?
ICM International Call Center Marketing was established in 2014, making it a company with approximately 10 years of experience in the industry. Since its inception, ICM has built a reputation for delivering quality customer service and innovative solutions tailored to client needs.
What industry verticals does
ICM International Call Center Marketing
serve?
What delivery model does
ICM International Call Center Marketing
offer?
ICM International Call Center Marketing employs a nearshore delivery model, which means they operate from a location close to their target markets, in this case, Europe. This approach allows for enhanced communication and operational efficiency, as teams can adapt to the needs of clients in nearby regions, particularly those in German-speaking markets.
How many employees and/or seats does
ICM International Call Center Marketing
have?
ICM International Call Center Marketing has a workforce ranging from 11 to 50 employees. This size allows for a personalized approach to client service while maintaining the capacity to handle various operational demands effectively.
Can
ICM International Call Center Marketing
be considered a good service provider for startups?
ICM International Call Center Marketing can be a suitable service provider for startups, particularly those looking to establish a strong customer support foundation. With their expertise in customer experience and flexible service offerings, startups can benefit from tailored solutions that align with their unique operational needs. The company's dedicated team ensures personalized interactions, which can be crucial for building initial customer relationships.
Can
ICM International Call Center Marketing
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), ICM International Call Center Marketing presents a valuable partnership opportunity. Their diverse range of services and commitment to effective communication can help SMBs scale their operations and enhance customer engagement. The nearshore delivery model also supports flexibility and adaptability, ensuring that solutions grow in tandem with the evolving demands of SMB clients.
Can
ICM International Call Center Marketing
be considered a good service provider for enterprises?
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