ICCS
Customer Experience and Contact Center
ICCS is a prominent BPO firm that provides customer experience and contact center solutions for healthcare, financial services, and retail, known for its client-centric operational excellence.
Size
1K-5K
Private
100m-1b
Mission
To create business value by combining operational expertise with strategic insights, ultimately enriching clients' businesses.
About
ICCS offers customer experience and contact center solutions along with back-office operations and sales support for clients in healthcare, financial services, telecommunications, and retail. The company operates using an offshore model and supports clients globally.
It is recognized for its partnership-driven approach, with a strong emphasis on operational excellence and tailored solutions that enhance customer satisfaction.
Services
ICCS provides customer experience and contact center solutions supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, technical support, and order management, tailored to optimize client operations and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Billing & Invoicing
Accounts Receivable
Industries Served
The company serves clients in healthcare, financial services, telecommunications, retail, and gaming. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ICCS is known for its operational excellence and deep domain knowledge across various industries, offering clients reliable and agile solutions. Its approach includes a partnership model that emphasizes flexibility and responsiveness, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in New Delhi, India, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Insurance
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Gaming & Entertainment
Clients
American Telecom Giant Qwest
ICICI Bank
Telebrands
Daikin
Otis
Zomato
What's the main service provided by
ICCS
?
ICCS specializes in delivering customer experience and contact center solutions, which are complemented by their extensive range of services. These include inbound customer support, outbound telesales and retention efforts, technical support at both Tier 1 and Tier 2 levels, as well as managing social media customer care. Additionally, ICCS offers email support, data entry and processing, order management and fulfillment, claims processing, billing and invoicing, and accounts receivable management, all designed to optimize client operations and enhance overall customer satisfaction.
What additional services does
ICCS
provide?
In addition to its primary offerings, ICCS also provides a suite of back-office operations and sales support services. This includes lead generation and comprehensive sales assistance, which are essential for clients looking to enhance their operational efficiency and drive revenue growth through effective sales strategies.
When was
ICCS
founded?
ICCS was established in 2004, marking nearly 20 years in the business as of 2024. Since its inception, the company has grown and adapted to the evolving needs of the BPO industry, positioning itself as a key player in customer experience and back-office solutions.
What industry verticals does
ICCS
serve?
ICCS serves a diverse range of industries, focusing on sectors such as Healthcare & Life Sciences, Banking & Financial Services, Insurance, Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, as well as Gaming & Entertainment. This broad industry focus allows ICCS to cater to specific needs and requirements across varied business landscapes.
What delivery model does
ICCS
offer?
ICCS operates using an offshore delivery model, meaning that the services are provided from locations outside the client's home country. This approach enables the company to leverage cost advantages, access a wider talent pool, and provide scalable solutions tailored to meet the diverse needs of clients across various geographies.
How many employees and/or seats does
ICCS
have?
ICCS employs between 1,000 to 5,000 professionals, indicating a robust workforce capable of handling significant volumes of service delivery. This range signifies the company’s capacity to scale operations and adapt to varying business demands while maintaining a focus on quality and efficiency.
Can
ICCS
be considered a good service provider for startups?
Can
ICCS
be considered a good service provider for SMBs?
Can
ICCS
be considered a good service provider for enterprises?
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