ICAN BPO
Customer Experience and Contact Center
ICAN BPO Private Limited is a leading outsourcing firm that provides customer experience and contact center solutions for retail, fintech, healthcare, and insurance, known for its proprietary ICARE approach and commitment to continuous improvement.
Size
201-500
Private
1m-10m
Mission
To help organizations excel in acquiring, servicing, and retaining customers through innovative processes and technology-driven strategies.
About
ICAN BPO Private Limited offers customer experience and contact center solutions along with finance and accounting services for clients in retail, fintech, healthcare, and insurance. The company operates using an offshore model and supports clients primarily in North America and Western Europe.
It is recognized for its deep domain expertise and tailored solutions, with a strong focus on empowering small and medium-sized enterprises to achieve operational excellence.
Services
ICAN BPO Private Limited provides customer experience and contact center solutions supported by finance and accounting services. These services include CX consulting & journey mapping, inbound customer support, outbound telesales & retention, billing & invoicing, accounts payable, and financial planning & analysis (FP&A). Each solution is customized to enhance customer acquisition, engagement, and retention, tailored to meet the specific needs of small and medium-sized enterprises.
Capabilities
CX Consulting & Journey Mapping
Inbound Customer Support
Outbound Telesales & Retention
Billing & Invoicing
Accounts Payable
Accounts Receivable
Financial Planning & Analysis (FP&A)
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, fintech, healthcare, and insurance. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective customer relationship management across various sectors.
Unique Stregths
ICAN BPO is known for its proprietary ICARE approach and commitment to continuous improvement, offering clients a comprehensive customer lifecycle management strategy. Its approach includes advanced technology integration and ongoing process enhancements, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Navi Mumbai and Thane, India, the company operates using an offshore delivery model. It serves clients across North America and Western Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
ICAN BPO
?
ICAN BPO specializes in delivering customer experience and contact center solutions. Their service offerings include CX consulting and journey mapping, inbound customer support, outbound telesales and retention, billing and invoicing, as well as accounts payable and receivable. Additionally, they provide financial planning and analysis (FP&A), ensuring a comprehensive suite of services tailored to enhance customer acquisition, engagement, and retention.
What additional services does
ICAN BPO
provide?
Beyond their primary focus on customer experience and contact center solutions, ICAN BPO also offers finance and accounting services. This includes capabilities such as financial planning and analysis, which complement their core offerings and provide clients with a well-rounded service portfolio.
When was
ICAN BPO
founded?
ICAN BPO was established in 2009, marking over 14 years in the business as of 2024. The company has developed a strong foundation in providing customer experience solutions and finance-related services, evolving alongside the needs of its clients.
What industry verticals does
ICAN BPO
serve?
ICAN BPO serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, and Healthcare & Life Sciences. This broad industry expertise allows the company to tailor its services to meet the specific needs of various sectors.
What delivery model does
ICAN BPO
offer?
How many employees and/or seats does
ICAN BPO
have?
ICAN BPO employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size enables the company to maintain a balance between personalized service and operational efficiency.
Can
ICAN BPO
be considered a good service provider for startups?
Can
ICAN BPO
be considered a good service provider for SMBs?
ICAN BPO is particularly well-suited for small and medium-sized businesses (SMBs). Their extensive range of customizable services is designed to support the unique challenges faced by SMBs, allowing these organizations to enhance their operational efficiency and customer engagement strategies. With a focus on innovative processes and technology-driven approaches, ICAN BPO empowers SMBs to achieve growth and scalability.
Can
ICAN BPO
be considered a good service provider for enterprises?
While ICAN BPO primarily targets small and medium-sized enterprises, their proven capabilities could also appeal to larger organizations. The company's commitment to continuous improvement and its recognition as one of America's Fast-Growing Private Companies by Inc. Magazine highlights its reliability and dedication to quality. However, enterprises may find more tailored solutions from providers specifically geared towards larger-scale operations.
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