Icall Services Inc
Customer Experience and Contact Center
iCall Services, Inc. is a U.S.-based contact center outsourcing company that provides customer experience and contact center solutions for diverse industries, known for its commitment to high-quality service and customer satisfaction.
Size
11-50
Private
10m-50m
Mission
About
iCall Services, Inc. offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in various industries. The company operates using an onshore and offshore delivery model and supports clients ranging from startups to Fortune 500 companies.
It is recognized for its 100% U.S.-based operations and a dedicated, skilled workforce, with a strong emphasis on delivering exceptional customer experiences and maintaining long-term client relationships.
Services
iCall Services, Inc. provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover various channels and are tailored to support the specific needs of clients, ensuring seamless engagement across all platforms.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in diverse industries, including both B2B and B2C sectors. It has experience supporting a wide range of clients, from startups to Fortune 500 companies, with services aligned to their specific requirements.
Unique Stregths
iCall Services, Inc. is known for its 100% U.S.-based outsourcing model and a highly skilled workforce with a neutral accent. Its approach includes custom program design to match client-specific needs, ensuring high-touch, quality service that fosters strong customer satisfaction.
Delivery Footprint
Headquartered in Oglesby, Illinois, the company operates using both onshore and offshore delivery models. It serves clients across multiple time zones, with teams working in a hybrid environment depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Icall Services Inc
?
Icall Services Inc specializes in providing comprehensive customer experience and contact center solutions. Their primary focus includes inbound customer support and outbound telesales, ensuring that clients receive tailored assistance across various communication channels to meet their specific needs.
What additional services does
Icall Services Inc
provide?
When was
Icall Services Inc
founded?
Icall Services Inc was established in 2011, marking over a decade of experience in the customer service industry. Since its inception, the company has grown and adapted its offerings to provide exceptional service to a diverse range of clients.
What industry verticals does
Icall Services Inc
serve?
What delivery model does
Icall Services Inc
offer?
Icall Services Inc employs both onshore and offshore delivery models to cater to its clients' needs. Onshore services are provided within the United States, ensuring close communication and alignment with clients. Offshore services expand the company's capabilities, often allowing for cost-effective solutions while still maintaining quality service. This blended approach enables Icall Services to operate efficiently across different time zones, meeting the demands of a global clientele.
How many employees and/or seats does
Icall Services Inc
have?
Icall Services Inc has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a strong, dedicated team focused on delivering high-quality services while also being agile enough to adjust to the needs of their clients.
Can
Icall Services Inc
be considered a good service provider for startups?
Icall Services Inc is well-suited for startups looking for reliable customer support solutions. With its extensive experience serving clients across various industries, the company understands the unique challenges startups face and can provide tailored services that help establish a strong customer base from the outset. Their focus on quality and flexibility allows startups to scale their customer engagement efforts effectively as they grow.
Can
Icall Services Inc
be considered a good service provider for SMBs?
Icall Services Inc is an excellent choice for small and medium businesses seeking robust customer service solutions. With its emphasis on personalized service and experience across different sectors, the company can adapt its offerings to meet the specific needs of SMBs. Their scalable solutions ensure that as these businesses grow, they can seamlessly adjust their customer support strategies without compromising service quality.
Can
Icall Services Inc
be considered a good service provider for enterprises?
Icall Services Inc can also be a reliable partner for enterprises and large corporations. With a proven track record of supporting clients ranging from startups to Fortune 500 companies, they possess the expertise and resources needed to handle complex customer service demands. Their U.S.-based operations ensure high standards of service and customer satisfaction, making them a strong candidate for large organizations looking for dependable outsourcing solutions.
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