Icall Outsourcing
Customer Experience and Contact Center
iCall Outsourcing is a technology-enabled BPO provider that provides customer experience management for various industries, known for its multilingual support and omnichannel communication capabilities.
Size
51-200
Private
10m-50m
Mission
About
iCall Outsourcing offers customer experience management along with business process outsourcing and contact center hosting services for clients in diverse sectors. The company operates using an onshore and offshore delivery model and supports clients across Egypt, the GCC, North America, and Europe.
It is recognized for its commitment to quality and customer satisfaction, with a strong focus on integrating advanced technology and a skilled multilingual workforce.
Services
iCall Outsourcing provides customer experience management supported by business process outsourcing and contact center hosting services. These services include inbound customer support and outbound telesales, delivered across various channels such as voice, email, chat, and social media. Each solution is tailored to enhance client operations and improve customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple sectors, including those in the GCC region, North America, and Europe. It has experience supporting businesses with services aligned to their specific operational needs and customer engagement strategies.
Unique Stregths
iCall Outsourcing is known for its focus on quality, efficiency, and customer satisfaction, offering clients a robust technology stack and a commitment to maintaining excellence. Its approach includes leveraging a state-of-the-art technology infrastructure and a multilingual workforce, ensuring seamless communication and service delivery.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using both onshore and offshore delivery models. It serves clients across the MENA region, GCC countries, North America, and Europe, with teams working in flexible environments to meet diverse client needs.
Certifications
ISO 27001:2013
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Icall Outsourcing
?
Icall Outsourcing specializes in customer experience management, providing comprehensive business process outsourcing and contact center hosting services. Their offerings include inbound customer support and outbound telesales aimed at enhancing client operations and elevating customer interactions across various communication channels such as voice, email, chat, and social media.
What additional services does
Icall Outsourcing
provide?
In addition to its main offerings, Icall Services Inc extends its capabilities into finance and accounting services. This diversification allows the company to support clients with essential back-office functions, complementing their customer experience solutions and enhancing overall operational efficiency.
When was
Icall Outsourcing
founded?
Icall Outsourcing was established in 2015, making it approximately 9 years old as of 2024. Since its inception, the company has focused on delivering quality customer experience solutions and has grown to serve a diverse range of clients across multiple regions.
What industry verticals does
Icall Outsourcing
serve?
What delivery model does
Icall Outsourcing
offer?
Icall Outsourcing employs both onshore and offshore delivery models to cater to its clients' needs. Onshore delivery involves providing services from within the client's country, ensuring closer communication and cultural alignment, while offshore delivery allows the company to leverage international resources to offer cost-effective solutions. This dual approach enables Icall to adapt to various client requirements and operational strategies.
How many employees and/or seats does
Icall Outsourcing
have?
Icall Outsourcing has a workforce of between 51 to 200 employees, allowing the company to maintain a dedicated team that can effectively manage client needs while ensuring personalized service delivery.
Can
Icall Outsourcing
be considered a good service provider for startups?
Icall Outsourcing can be a suitable service provider for startups, particularly due to its flexible service offerings and commitment to customer satisfaction. Startups often require scalable solutions that can grow alongside their business, and Icall's experience in customer experience management can help these new ventures establish a strong foundation for customer engagement. The company's focus on technology integration and a multilingual workforce further enhances its ability to meet the diverse needs of startups.
Can
Icall Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, Icall Outsourcing presents a compelling option due to its adaptable service portfolio and dedication to quality. SMBs often seek partners that can provide tailored solutions without overwhelming their operational capacity. Icall's ability to deliver both onshore and offshore services allows for scalability and flexibility, making it possible for these businesses to efficiently manage customer interactions and support their growth.
Can
Icall Outsourcing
be considered a good service provider for enterprises?
Icall Outsourcing stands out as a reliable provider for enterprises and larger organizations. With its ISO 27001:2013 certification, the company demonstrates a commitment to maintaining high standards of quality and data security, which are crucial for larger clients. Additionally, Icall's sophisticated technology infrastructure and diverse service offerings position it as a capable partner for enterprises looking to enhance their customer experience strategies across multiple regions.
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