iCall Outsourcing specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support for Tier 1 and Tier 2 issues. Additionally, they manage order fulfillment, appointment setting, campaign management, and customer and marketing analytics. They also leverage automation and RPA enablement, alongside lead research and list building, to enhance operational efficiency and customer interactions.

In addition to their primary services, iCall Outsourcing offers a range of additional capabilities that enhance their service portfolio. These include back-office operations, sales and lead-generation services, as well as AI and data services. This diverse range of services allows them to support their clients comprehensively and adapt to various operational needs.

iCall Outsourcing was established in 2015, making it a company with approximately 9 years of experience in the BPO industry. Since its inception, it has focused on delivering high-quality outsourcing solutions that prioritize successful business relationships through the fulfillment of promises.

iCall Outsourcing serves a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, Education & EdTech, and Retail & e-Commerce. This broad industry focus enables them to tailor their services to the specific needs of various sectors.

iCall Outsourcing operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to offer cost-effective solutions while maintaining high service quality. By leveraging their skilled multilingual workforce, they ensure effective communication and service delivery across different time zones, making them capable of supporting clients globally.

Small and medium businesses can greatly benefit from the services offered by iCall Outsourcing. The company's extensive range of customer experience solutions and back-office operations allows SMBs to enhance their operational efficiency and focus on growth. Their flexibility in service delivery and commitment to quality cater specifically to the needs of smaller organizations, ensuring that they receive the support necessary for scaling their operations.

iCall Outsourcing is well-equipped to serve enterprises and large companies, particularly due to its advanced technology infrastructure and a highly skilled workforce. Their ability to deliver comprehensive contact center solutions, combined with back-office support and AI-driven services, ensures that larger organizations can rely on sophisticated offerings for their operational needs. Moreover, their commitment to quality and cybersecurity measures makes them a trustworthy partner for enterprises seeking reliable outsourcing solutions.