Ibt Empowering Your Business With Technology
Customer Experience and Contact Center
IBTCareers is a leading BPO provider that offers customer experience and contact center solutions for technology and retail sectors, known for its high success rate in industry certifications.
Size
1-10
Private
Mission
To improve student employment opportunities through innovative and flexible educational training programs.
About
IBTCareers offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in technology and retail sectors. The company operates using an onshore and offshore delivery model and supports clients across the Middle East and India.
It is recognized for its innovative training programs, with a 98.7% first-time success rate in industry certifications, ensuring that clients receive highly skilled support.
Services
IBTCareers provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), customer and marketing analytics, and content creation & localization. Each solution is tailored to enhance customer interactions and operational efficiency for clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Content Creation & Localisation
Industries Served
The company serves clients in technology and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging tools and technologies that enhance customer engagement and operational performance.
Unique Stregths
IBTCareers is known for its commitment to improving student employment opportunities through innovative training programs, offering clients a workforce that is highly trained and ready to meet market demands. Its approach includes instructor-led online training, ensuring that employees possess the most in-demand skills in the industry.
Delivery Footprint
Headquartered in the Middle East, the company operates using an onshore and offshore delivery model. It serves clients across the UAE and India, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Ibt Empowering Your Business With Technology
?
Ibt Empowering Your Business With Technology specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide customer and marketing analytics, as well as content creation and localization services. This comprehensive service portfolio is designed to enhance customer interactions and improve operational efficiency for their clients.
What additional services does
Ibt Empowering Your Business With Technology
provide?
When was
Ibt Empowering Your Business With Technology
founded?
Ibt Empowering Your Business With Technology was established in 2010, making it a seasoned provider with over 13 years of experience in the industry. Since its inception, the company has focused on delivering quality services in customer experience and contact center solutions.
What industry verticals does
Ibt Empowering Your Business With Technology
serve?
The company primarily serves the Technology & SaaS and Retail & e-Commerce sectors. This industry focus allows Ibt Empowering Your Business With Technology to tailor its services to meet the unique needs and demands of clients within these verticals.
What delivery model does
Ibt Empowering Your Business With Technology
offer?
Ibt Empowering Your Business With Technology operates using both onshore and offshore delivery models. Onshore delivery refers to services provided within the same country as the client, ensuring close collaboration and communication. Offshore delivery, on the other hand, involves utilizing resources in different countries, allowing for cost-effective solutions while maintaining quality service. This hybrid approach enables the company to meet diverse client needs effectively.
How many employees and/or seats does
Ibt Empowering Your Business With Technology
have?
Ibt Empowering Your Business With Technology has a small workforce, consisting of 1 to 10 employees. This size allows for a personalized approach to service delivery, ensuring that clients receive focused attention and tailored solutions.
Can
Ibt Empowering Your Business With Technology
be considered a good service provider for startups?
Ibt Empowering Your Business With Technology can be a suitable service provider for startups, particularly in the technology and retail sectors. Their expertise in customer experience and contact center solutions, combined with a commitment to innovative training programs, positions them well to support new businesses in establishing efficient customer support systems. Startups can benefit from their tailored services and the flexibility offered by their onshore and offshore delivery model.
Can
Ibt Empowering Your Business With Technology
be considered a good service provider for SMBs?
For small and medium businesses, Ibt Empowering Your Business With Technology presents a valuable option due to its scalable service offerings and focus on enhancing operational efficiency. Their experience in the technology and retail sectors allows them to understand the unique challenges faced by SMBs, and their commitment to innovation ensures that these businesses can adapt and grow in a competitive landscape.
Can
Ibt Empowering Your Business With Technology
be considered a good service provider for enterprises?
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