IBT specializes in IT infrastructure and managed services while also providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, technical support at Tier 1 and Tier 2 levels, claims processing, payroll processing, recruitment process outsourcing, and document indexing and digitization. This wide array of services is designed to meet the specific needs of clients, thereby enhancing overall productivity and operational effectiveness.

In addition to its primary services, IBT also offers a range of other capabilities, including customer experience and contact center solutions as well as back-office operations. These additional services complement their main offerings, providing clients with comprehensive support across various operational areas.

IBT was established in 2009, marking its presence in the business process outsourcing sector. With over 14 years in operation, the company has developed a reputation for delivering tailored solutions that cater to the unique requirements of its clients.

IBT serves a diverse range of industries, focusing specifically on Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Telecommunications & Media. This industry-specific expertise allows IBT to provide targeted solutions that align with the operational needs of its clients.

IBT operates using an onshore delivery model, which means that services are provided from within the same country where the client is located, in this case, the UAE. This approach ensures high-quality support and allows for better alignment with local business practices and customer expectations.

IBT employs between 501 to 1,000 individuals, reflecting a robust workforce capable of handling a variety of client needs. This size enables the company to maintain a level of operational flexibility and scalability, which is essential for delivering effective business process solutions.