IBM Business Services
IT Infrastructure and Managed Services
International Business Machines Corporation (IBM) is a multinational corporation that provides IT infrastructure and managed services for various industries, known for its pioneering innovations in computing technology.
Size
over-10K
Public
over-1b
Mission
About
International Business Machines Corporation (IBM) offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in banking, healthcare, retail, telecommunications, and public sector. The company operates using a global delivery model and supports organizations worldwide.
It is recognized for its extensive expertise in technology solutions, with a legacy of innovation that drives digital transformation and operational efficiency.
Services
International Business Machines Corporation (IBM) provides IT infrastructure and managed services, supported by customer experience and contact center solutions, cybersecurity operations, and application management. These services cover various channels and are tailored to support business transformation and operational efficiency for clients.
Capabilities
CX Consulting & Journey Mapping
Application Support & Maintenance
Cloud Migration & Management
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, telecommunications and media, insurance, energy and utilities, and government and public sector. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
IBM is known for its leadership in technological innovation and client-centric solutions, offering clients a comprehensive suite of services that drive business value. Its approach includes a flexible global delivery model that combines onshore, nearshore, and offshore capabilities, ensuring scalability and responsiveness to client needs.
Delivery Footprint
Headquartered in Armonk, New York, USA, the company operates using a global delivery model. It serves clients across various geographies, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Insurance
Energy & Utilities
Government & Public Sector
Clients
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What's the main service provided by
IBM Business Services
?
IBM Business Services specializes in IT infrastructure and managed services, providing comprehensive solutions that enhance operational efficiency and support business transformation. Their offerings include CX Consulting & Journey Mapping, Application Support & Maintenance, Cloud Migration & Management, and Cybersecurity Operations (SOC), enabling organizations to navigate complex IT landscapes effectively.
What additional services does
IBM Business Services
provide?
In addition to their core services, IBM Business Services offers a variety of supplementary capabilities, including Customer Experience and Contact Center solutions, Analytics and Data services, and Software Engineering and Product Development. These additional offerings enhance their ability to support clients in achieving their strategic goals and operational efficiency.
When was
IBM Business Services
founded?
Founded in 1911, IBM Business Services boasts over a century of experience in delivering innovative technology solutions. As of 2024, the company has been in operation for 113 years, establishing itself as a leader in the IT services sector with a strong legacy of fostering digital transformation for its clients.
What industry verticals does
IBM Business Services
serve?
IBM Business Services caters to a diverse range of industries including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Insurance, Energy & Utilities, and Government & Public Sector. This extensive industry focus allows them to tailor their services to meet specific needs and challenges faced by organizations across these sectors.
What delivery model does
IBM Business Services
offer?
IBM employs a flexible delivery model that encompasses onshore, nearshore, and offshore capabilities. Onshore services are provided within the client's country, ensuring close collaboration. Nearshore services come from nearby countries, which can enhance communication and reduce costs. Offshore services are delivered from distant locations, often leveraging cost-effectiveness and access to a broader talent pool, allowing IBM to meet diverse client needs effectively.
How many employees and/or seats does
IBM Business Services
have?
IBM Business Services has a robust workforce of over 10,000 employees. This extensive team enables the company to support large-scale projects and deliver high-quality services, reflecting its capacity to serve a wide range of clients and industries effectively.
Can
IBM Business Services
be considered a good service provider for startups?
Can
IBM Business Services
be considered a good service provider for SMBs?
Can
IBM Business Services
be considered a good service provider for enterprises?
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