Ibex Uk specializes in delivering comprehensive customer experience and contact center solutions. Their services are designed to enhance client engagement and retention, encompassing a range of offerings such as inbound customer support, outbound telesales, technical support for various tiers, social media customer care, live chat and messaging support, as well as CX consulting and journey mapping. Additionally, they provide voice-of-customer analytics, campaign management, content creation and localization, email marketing production, graphic and video production, and lead research and list building.

Ibex Uk was established in 1957, which means the company has been in operation for over 66 years. Since its inception, it has built a strong reputation in the industry, leveraging its long-standing heritage to provide quality services to its clients.

Ibex Uk serves a diverse range of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Energy & Utilities, as well as Logistics, Transport & Supply-Chain. This broad focus allows them to tailor their services to meet the specific needs of various sectors effectively.

Ibex Uk employs a hybrid delivery model, combining onshore, nearshore, and offshore capabilities. This means they can utilize resources from multiple geographical locations, offering flexibility in service delivery to meet client needs. Onshore services involve operations within the client's country, nearshore services are conducted in nearby countries, and offshore services are managed in more distant locations, allowing for cost efficiency and scalability.

Ibex Uk has a small workforce, with an employee count ranging from 1 to 10. This size indicates a boutique operation that may offer personalized services and close client relationships, which can be a unique advantage in their sector.