Ibex Pakistan
Customer Experience and Contact Center
ibex. Pakistan is a technology-enabled solutions provider that provides customer experience and contact center services for diverse industries, known for handling millions of customer interactions annually and driving substantial client revenues.
Size
11-50
Private
Mission
About
ibex. Pakistan offers customer experience and contact center services along with IT infrastructure and managed services for clients in technology, telecommunications, retail, and healthcare. The company operates using an offshore model and supports a global clientele.
It is recognized for its status as a top BPO services exporter, with a strong emphasis on delivering comprehensive customer engagement solutions that drive client success.
Services
ibex. Pakistan provides customer experience and contact center services, supported by IT infrastructure and managed services. These services include inbound customer support, technical support, sales chat, email support, and campaign management, tailored to meet the needs of clients across various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Sales Chat & Live Demonstrations
Email Support
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in technology, telecommunications, retail, e-commerce, and healthcare. It has experience supporting both startups and established brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ibex. Pakistan is known for its extensive offshore capabilities, offering clients a scalable solution that handles millions of customer interactions annually. Its approach includes a focus on talent development and open communication, which helps deliver consistent and high-quality customer experiences.
Delivery Footprint
Headquartered in Lahore, Pakistan, the company operates using an offshore delivery model. It serves clients across multiple countries, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Insurance
Healthcare & Life Sciences
Clients
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What's the main service provided by
Ibex Pakistan
?
Ibex Pakistan specializes in delivering comprehensive customer experience and contact center solutions. Their primary services encompass inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer sales chat and live demonstrations, email support, campaign management, as well as content creation and localization, ensuring that they cater to a wide array of client needs across various business functions.
What additional services does
Ibex Pakistan
provide?
In addition to its primary focus on IT infrastructure and managed services, Ibex Ict also offers a range of additional services, including finance and accounting, as well as knowledge and research services. This expanded service portfolio enables them to cater to a broad spectrum of business needs beyond customer care.
When was
Ibex Pakistan
founded?
Ibex Pakistan was established in 2020, making it a relatively new player in the BPO industry. As of 2024, the company has been in operation for approximately four years, during which it has developed a strong presence in providing customer engagement solutions.
What industry verticals does
Ibex Pakistan
serve?
The company serves a diverse range of industries, including Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, Insurance, and Healthcare & Life Sciences. This broad industry focus enables Ibex Pakistan to tailor its services to meet the specific needs of clients across multiple sectors.
What delivery model does
Ibex Pakistan
offer?
Ibex Pakistan operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows them to tap into a global talent pool, offering scalable solutions that can efficiently handle large volumes of customer interactions while maintaining high-quality service levels.
How many employees and/or seats does
Ibex Pakistan
have?
Ibex Pakistan has a workforce consisting of between 11 to 50 employees. This size allows them to maintain a close-knit environment while providing personalized attention to their clients' needs.
Can
Ibex Pakistan
be considered a good service provider for startups?
Ibex Pakistan presents a promising option for startups seeking reliable BPO services. With their focus on customer experience and tailored support, they can effectively assist new businesses in establishing a strong customer engagement strategy. Their offshore delivery model also allows startups to leverage cost-effective solutions without compromising on quality, making them a viable partner for emerging companies looking to scale quickly.
Can
Ibex Pakistan
be considered a good service provider for SMBs?
For small and medium businesses, Ibex Pakistan offers a flexible and scalable service portfolio that can adapt to the evolving needs of growing companies. Their experience across various sectors equips them to support SMBs in enhancing customer engagement and operational efficiency, which are critical for sustained growth in competitive markets.
Can
Ibex Pakistan
be considered a good service provider for enterprises?
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