Ibex Ict
IT Infrastructure and Managed Services
Ibex is an elite CX outsourcer that provides IT infrastructure and managed services for the energy and utilities sector, known for its commitment to customer-driven solutions and innovative technology.
Size
over-10K
Public
100m-1b
Mission
To help businesses build lasting customer relationships through innovative marketing strategies and customer care solutions.
About
Ibex offers IT infrastructure and managed services along with customer care solutions for clients in the energy and utilities sector. The company operates using a global delivery model and supports Fortune 500 businesses and emerging companies.
It is recognized for its strong global presence and commitment to enhancing customer relationships through technology-enabled solutions.
Services
Ibex provides IT infrastructure and managed services supported by comprehensive customer care solutions. These services cover customer support, technical assistance, and digital marketing, tailored to support businesses in building lasting customer relationships.
Capabilities
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Industries Served
The company serves clients in the energy and utilities sector. It has experience supporting both Fortune 500 businesses and emerging companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ibex is known for its innovative marketing strategies and customer care solutions, offering clients a robust approach to customer engagement. Its commitment to adapting to the rapidly changing technology landscape helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Washington, D.C., the company operates using a global delivery model. It serves clients across multiple countries, with teams working in various locations to meet diverse client needs.
Certifications
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Verticals
Energy & Utilities
Clients
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What's the main service provided by
Ibex Ict
?
Ibex Ict specializes in IT infrastructure and managed services, providing comprehensive customer care solutions designed to enhance client engagement. Their primary focus is on delivering technology-enabled support that includes customer assistance and technical support, tailored to meet the needs of businesses, particularly in the energy and utilities sector.
What additional services does
Ibex Ict
provide?
In addition to their primary focus on IT infrastructure and managed services, Ibs International Business Services also provides finance and accounting outsourcing as well as knowledge process outsourcing. This extended service portfolio enhances their ability to support various business operations effectively.
When was
Ibex Ict
founded?
Ibex Ict was established in 2002, which means the company has been operational for over 21 years. Since its inception, it has developed a robust reputation in the business process outsourcing sector, focusing on innovative solutions that foster strong customer relationships.
What industry verticals does
Ibex Ict
serve?
Ibex Ict serves the Energy & Utilities sector, offering specialized services aligned with the unique needs and challenges of this industry. Their experience includes supporting both Fortune 500 companies and emerging enterprises, ensuring they deliver tailored solutions that enhance operational efficiency.
What delivery model does
Ibex Ict
offer?
How many employees and/or seats does
Ibex Ict
have?
Ibex Ict has a workforce of over 10,000 employees, indicating a substantial operational capacity. This extensive team allows the company to effectively manage large-scale projects and deliver services across various locations to meet diverse client demands.
Can
Ibex Ict
be considered a good service provider for startups?
Ibex Ict can be a suitable service provider for startups, particularly those in the energy and utilities sector. With their expertise in innovative marketing strategies and customer care solutions, they can help emerging businesses establish a strong customer base and enhance their market presence. Their global delivery model also offers flexibility that startups may require as they scale.
Can
Ibex Ict
be considered a good service provider for SMBs?
Ibex Ict presents a compelling option for small and medium businesses (SMBs) looking for comprehensive support. Their extensive service offerings and experience in managing diverse client needs provide the scalability and flexibility that SMBs require to grow. The company’s commitment to customer engagement ensures that SMBs can access tailored solutions that adapt as their business evolves.
Can
Ibex Ict
be considered a good service provider for enterprises?
Ibex Ict is well-positioned to serve enterprises and large corporations, particularly those in the energy and utilities sectors. With a large workforce and a proven global delivery model, they are equipped to handle complex projects and provide sophisticated services. Their recognition through awards, such as the Best Place to Work by Nearshore Company of the Year, underscores their commitment to excellence, making them a reliable partner for larger organizations.
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