Ibex
Customer Experience and Contact Center
Ibex Global is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its innovative digital-first approach and global delivery model.
Size
11-50
Private
10m-50m
Mission
To help clients create lasting and loyal customer relationships through advanced solutions.
About
Ibex Global offers customer experience and contact center solutions along with business process outsourcing services for clients in utilities, financial services, healthcare, technology, government, and telecommunications. The company operates using a multi-shore delivery model and supports Fortune 500 companies and large enterprises.
It is recognized for its commitment to excellence in customer experience, with over 17,000 employees globally and a focus on empowering its workforce to exceed client expectations.
Services
Ibex Global provides customer experience and contact center solutions, supported by business process outsourcing services and specific offerings such as inbound customer support, technical support, and multilingual support. These services cover various channels including voice, chat, email, and social media, and are tailored to support client needs in enhancing customer relationships.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in utilities, financial services, healthcare, technology, government, and telecommunications. It has experience supporting Fortune 500 companies and large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ibex Global is known for its innovative digital-first approach and global delivery model, offering clients flexibility and scalability. Its approach includes a commitment to employee empowerment and excellence in customer experience, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Washington, D.C., the company operates using a multi-shore delivery model. It serves clients across North America, the Caribbean, Central America, and Asia, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Government & Public Sector
Telecommunications & Media
Clients
Anglo American
BHP
Rio Tinto
Glencore
Barrick
Newmont
What's the main service provided by
Ibex
?
Ibex specializes in providing comprehensive customer experience and contact center solutions. Their primary services include inbound customer support and technical support across various tiers. Additionally, they offer multilingual capabilities and engage with customers through multiple channels such as social media, live chat, and email, ensuring a holistic approach to addressing client needs and enhancing customer relationships.
What additional services does
Ibex
provide?
In addition to their core customer experience and contact center solutions, Ibex Uk provides a variety of other services, including IT infrastructure and managed services, as well as marketing operations. This extended service portfolio enables them to offer comprehensive support in both operational and marketing areas, enhancing their clients' overall capabilities.
When was
Ibex
founded?
Ibex was established in 1997, marking over 26 years of experience in the customer experience and contact center industry. Since its inception, the company has evolved and adapted to meet the changing demands of the market, positioning itself as a leader in providing tailored solutions for its diverse clientele.
What industry verticals does
Ibex
serve?
Ibex serves a wide array of industries, including Energy & Utilities, Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Government & Public Sector, and Telecommunications & Media. This diverse vertical focus enables the company to cater to the unique needs and challenges faced by its clients across different sectors.
What delivery model does
Ibex
offer?
Ibex employs a multi-shore delivery model, which encompasses onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves services provided in neighboring countries, and offshore indicates support from more distant locations. This flexible approach allows Ibex to optimize resources and deliver scalable solutions tailored to client requirements.
How many employees and/or seats does
Ibex
have?
Ibex has a workforce ranging between 11 to 50 employees. This size allows the company to maintain a close-knit team environment while still being able to deliver high-quality services to its clients. The company's focus on employee empowerment contributes to its commitment to excellence in customer experience.
Can
Ibex
be considered a good service provider for startups?
Can
Ibex
be considered a good service provider for SMBs?
Can
Ibex
be considered a good service provider for enterprises?
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