iatricsolution
Customer Experience and Contact Center
Iaticsolution is a BPO provider that offers customer experience and contact center services for healthcare, insurance, and financial services, known for its innovative delivery models and comprehensive support solutions.
Size
1K-5K
Private
Mission
About
Iaticsolution offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in healthcare, insurance, and banking sectors. The company operates using an onshore and offshore delivery model and supports clients across various regions.
It is recognized for its diverse service offerings, with a focus on technical support and recruitment process outsourcing that ensures tailored solutions for each client.
Services
Iaticsolution provides customer experience and contact center services, supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, technical support, email support, and claims processing. Each solution is designed to meet the specific needs of clients in various sectors, ensuring efficiency and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Claims Processing
Industries Served
The company serves clients in healthcare, insurance, banking, and the public sector. It has extensive experience supporting organizations with services aligned to industry-specific requirements, leveraging technology platforms to enhance service delivery.
Unique Stregths
Iaticsolution is known for its innovative delivery models, offering clients a blend of onshore and offshore support. Its approach includes a commitment to quality customer interaction and analytics-driven decision-making, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using both onshore and offshore delivery models. It serves clients across multiple regions, with teams working in flexible environments tailored to client needs.
Certifications
B Corp
Great Place To Work
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
iatricsolution
?
Iaticsolution specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email support, billing and invoicing, as well as recruitment process outsourcing (RPO). They also handle payroll processing and claims processing, all tailored to meet the unique needs of various clients.
What additional services does
iatricsolution
provide?
In addition to their main offerings, Iaticsolution also provides essential HR and recruitment services, along with payroll solutions. This extended portfolio allows them to support clients not only in customer service but also in streamlining their human resources and financial processes.
When was
iatricsolution
founded?
What industry verticals does
iatricsolution
serve?
Iaticsolution serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, Insurance, Banking & Financial Services, and Government & Public Sector. This extensive industry experience allows them to deliver tailored solutions that align with the specific demands of each sector.
What delivery model does
iatricsolution
offer?
Iaticsolution employs both onshore and offshore delivery models to provide flexible service options to their clients. Onshore services involve support provided from within the same country as the client, ensuring closer alignment with their needs. Offshore services, on the other hand, utilize teams based in different countries, which can lead to cost efficiencies and access to a broader talent pool. This dual approach allows Iaticsolution to adapt to various client preferences and operational requirements.
How many employees and/or seats does
iatricsolution
have?
Iaticsolution has a workforce ranging from 1,000 to 5,000 employees. This size indicates a robust operational capacity, enabling the company to manage a significant volume of client interactions and support various service offerings effectively.
Can
iatricsolution
be considered a good service provider for startups?
Iaticsolution can be a suitable service provider for startups, particularly those in the healthcare, insurance, and banking sectors. Their comprehensive customer experience solutions and flexible delivery models allow new businesses to scale efficiently while maintaining high service quality. Additionally, their expertise in technical support and recruitment can help startups establish a strong operational foundation as they grow.
Can
iatricsolution
be considered a good service provider for SMBs?
For small and medium businesses, Iaticsolution presents a compelling option due to their scalable service offerings and diverse expertise. Their ability to provide tailored customer support and HR solutions can greatly enhance operational efficiency, allowing SMBs to focus on growth while relying on Iaticsolution for critical back-office functions.
Can
iatricsolution
be considered a good service provider for enterprises?
Iaticsolution is well-positioned to serve enterprises and large companies, given their significant workforce and certifications such as B Corp and Great Place To Work. Their innovative delivery models and experience across various verticals indicate a strong capability to meet the complex needs of large organizations, ensuring reliable and sophisticated service offerings.
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