Iamvirtual
Customer Experience and Contact Center
IAM Virtual is a BPO firm that provides customer experience and contact center services for various industries, known for its virtual delivery model and comprehensive support solutions.
Size
51-200
Private
Mission
About
IAM Virtual offers customer experience and contact center services along with sales and lead-generation services for clients in diverse sectors. The company operates using a work-from-home model and supports businesses of all sizes.
It is recognized for its tailored solutions, with a focus on delivering high-quality customer interactions through various channels including inbound support, outbound telesales, and technical assistance.
Services
IAM Virtual provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales and retention, technical support, email support, and live chat and messaging support. These services cover multiple communication channels and are tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Campaign Management
Industries Served
The company serves clients in various industries. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
IAM Virtual is known for its comprehensive support solutions, offering clients a flexible and scalable approach to customer engagement. Its operational practices include a focus on quality assurance and customer satisfaction, which help deliver consistency at scale.
Delivery Footprint
Headquartered in a virtual environment, the company operates using a work-from-home delivery model. It serves clients across multiple regions, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
No items found.
What's the main service provided by
Iamvirtual
?
Iamvirtual specializes in delivering exceptional customer experience and contact center services, along with sales and lead-generation solutions. Their offerings encompass a range of services designed to meet diverse business needs, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email support, as well as live chat and messaging assistance. This comprehensive service portfolio allows Iamvirtual to cater effectively to various communication channels and client requirements.
What additional services does
Iamvirtual
provide?
When was
Iamvirtual
founded?
Iamvirtual was established in 2015, which means that as of 2024, the company has been in operation for approximately nine years. Since its inception, Iamvirtual has focused on providing high-quality customer interaction solutions tailored to the specific needs of businesses across multiple sectors.
What industry verticals does
Iamvirtual
serve?
What delivery model does
Iamvirtual
offer?
Iamvirtual adopts a work-from-home delivery model, allowing their teams to operate remotely. This approach is advantageous as it enables the company to tap into a broader talent pool and maintain flexibility in service delivery. The model is particularly effective in today's digital environment, where businesses can leverage remote capabilities to meet diverse customer demands efficiently.
How many employees and/or seats does
Iamvirtual
have?
Iamvirtual employs a workforce of between 51 and 200 individuals. This size reflects a mid-range capacity, allowing the company to maintain a balance between personalized service and scalability to meet client demands effectively.
Can
Iamvirtual
be considered a good service provider for startups?
Iamvirtual can be a suitable service provider for startups looking to establish a solid customer support framework. With its diverse service offerings in customer experience and lead generation, the company can help startups create effective communication channels essential for growth. The work-from-home model also allows startups to engage with a flexible, scalable workforce without the burden of significant overhead costs.
Can
Iamvirtual
be considered a good service provider for SMBs?
Iamvirtual is well-positioned to serve small and medium businesses (SMBs), offering scalable solutions that cater to their unique needs. The company's focus on high-quality customer engagement and a comprehensive suite of services enables SMBs to enhance their customer interactions, drive sales, and improve overall satisfaction. This flexibility and tailored approach make Iamvirtual an excellent partner for SMBs aiming for growth and efficiency.
Can
Iamvirtual
be considered a good service provider for enterprises?
While Iamvirtual's offerings are robust, they may be more suited to small and medium businesses rather than large enterprises. The company excels in providing personalized services and flexible solutions that cater to smaller organizations. Larger companies may require more extensive resources and certifications that typically accompany enterprise-level providers, which may not align with Iamvirtual's current scale and operational model.
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