i2c World
Customer Experience and Contact Center
i2c World, Inc. is an offshore business process outsourcing company that provides customer experience and contact center solutions for healthcare, financial services, retail, and more, known for its extensive industry expertise and tailored service offerings.
Size
Private
Mission
To empower talented individuals by enhancing their skills with advanced training and technology to provide innovative and affordable solutions.
About
i2c World, Inc. offers customer experience and contact center solutions along with back-office operations and marketing support for clients in healthcare, financial services, retail, and e-commerce. The company operates using an offshore delivery model and supports U.S.-based businesses.
It is recognized for its commitment to quality and cost-effective solutions, with a dedicated workforce trained to meet U.S. market standards and compliance requirements.
Services
i2c World, Inc. provides customer experience and contact center solutions, supported by back-office operations and marketing support. These services include inbound customer support, outbound telesales, claims processing, and data management, tailored to support diverse client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Claims Processing
Data Entry & Data Processing
Billing & Invoicing
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, financial services, retail, e-commerce, technology, and more. It has experience supporting small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
i2c World is known for its extensive industry expertise and commitment to quality, offering clients innovative and affordable solutions. Its approach includes rigorous training and quality standards, which help deliver consistent and cost-effective results at scale.
Delivery Footprint
Headquartered in New York City, the company operates using an offshore delivery model from its service center in Mumbai, India. It serves clients primarily in the U.S., with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Energy & Utilities
Clients
Integrated Health Delivery Networks
What's the main service provided by
i2c World
?
i2c World specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, email support, claims processing, as well as data entry and processing. Additionally, they manage billing and invoicing while providing customer and marketing analytics, all tailored to meet the varied needs of their clients across different sectors.
What additional services does
i2c World
provide?
In addition to their core offerings in customer experience and contact center solutions, i2c World also provides valuable back-office operations and marketing support. This expanded service portfolio enhances their ability to assist clients with comprehensive solutions that streamline operations and improve overall efficiency.
When was
i2c World
founded?
i2c World was established in 2001, making it a seasoned player in the business process outsourcing industry with over 23 years of experience. Since its inception, the company has been dedicated to providing innovative solutions that empower businesses and enhance customer interactions.
What industry verticals does
i2c World
serve?
i2c World serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, as well as Energy & Utilities. This extensive industry focus allows the company to cater to specific needs across various sectors.
What delivery model does
i2c World
offer?
i2c World operates on an offshore delivery model, which means they provide their services from a location outside of the client’s home country, specifically from their service center in Mumbai, India. This model allows the company to leverage cost efficiencies while maintaining high-quality service standards that meet the expectations of U.S.-based clients.
How many employees and/or seats does
i2c World
have?
Can
i2c World
be considered a good service provider for startups?
Can
i2c World
be considered a good service provider for SMBs?
i2c World is well-suited to support small and medium-sized businesses (SMBs) looking for scalable solutions. Their diverse range of services, combined with industry expertise, enables them to offer tailored support that aligns with the specific needs of SMBs. Furthermore, their offshore delivery model ensures cost-effective solutions without compromising on quality, making them an attractive partner for growth-oriented businesses.
Can
i2c World
be considered a good service provider for enterprises?
While i2c World has the capabilities to cater to larger enterprises, its primary focus and service design are particularly beneficial for small to mid-sized businesses. Their commitment to quality and adherence to U.S. market standards positions them as a reliable service provider, but larger organizations may seek partners with specialized offerings and advanced infrastructure to meet their complex demands.
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