I Vic International Pte Ltd
Customer Experience and Contact Center
i-vic International Pte Ltd is a Singapore-based outsourcing firm that provides customer experience and contact center solutions for technology and telecommunications sectors, known for its advanced technology infrastructure and multilingual support.
Size
11-50
Private
10m-50m
Mission
About
i-vic International Pte Ltd offers customer experience and contact center solutions along with multilingual support and outbound telesales for clients in technology and telecommunications. The company operates using an onshore delivery model and supports multinational corporations in the Asia Pacific region.
It is recognized for its robust technology partnerships, with a converged IP and CRM platform that enhances customer responsiveness and operational efficiency.
Services
i-vic International Pte Ltd provides customer experience and contact center solutions, supported by multilingual support and outbound telesales. These services cover inbound customer support and telesales, tailored to support the unique needs of multinational corporations operating in the Asia Pacific region.
Capabilities
Multilingual Support
Outbound Telesales & Retention
Inbound Customer Support
Industries Served
The company serves clients in technology and telecommunications. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
i-vic International is known for its advanced technology infrastructure, offering clients enhanced operational efficiency and scalability. Its approach includes crisis readiness and a comprehensive 24×7 helpdesk, ensuring high reliability and swift troubleshooting for mission-critical operations.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore delivery model. It serves clients across the Asia Pacific region, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
I Vic International Pte Ltd
?
I Vic International Pte Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include multilingual support, outbound telesales and retention, as well as inbound customer support. This diverse suite of services is designed to cater to the specific needs of multinational clients primarily within the technology and telecommunications sectors.
What additional services does
I Vic International Pte Ltd
provide?
When was
I Vic International Pte Ltd
founded?
I Vic International Pte Ltd was established in 2007, making it a well-respected player in the industry for over 16 years. Since its inception, the company has focused on providing high-quality customer experience solutions tailored for a diverse clientele across the Asia Pacific region.
What industry verticals does
I Vic International Pte Ltd
serve?
The company primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This targeted industry focus allows I Vic International Pte Ltd to align its services with the unique needs and challenges faced by businesses in these rapidly evolving fields.
What delivery model does
I Vic International Pte Ltd
offer?
I Vic International Pte Ltd operates using an onshore delivery model, which means that their services are provided from within the country of operation, in this case, Singapore. This approach typically allows for greater control over quality and responsiveness, ensuring that clients receive timely support and effective communication.
How many employees and/or seats does
I Vic International Pte Ltd
have?
I Vic International Pte Ltd employs between 11 to 50 people, indicating a small to medium-sized workforce. This size enables the company to maintain a close-knit team that can deliver personalized services while also allowing for agility in responding to client needs.
Can
I Vic International Pte Ltd
be considered a good service provider for startups?
While I Vic International Pte Ltd has the capabilities to support startups, their service offerings and scale may be more beneficial for slightly larger entities looking for comprehensive customer support solutions. Startups may find value in their multilingual support and inbound customer service; however, they might need to assess if the scale of services aligns with their immediate requirements.
Can
I Vic International Pte Ltd
be considered a good service provider for SMBs?
I Vic International Pte Ltd is well-positioned to serve small and medium businesses, particularly those in the technology and telecommunications sectors. Their experience with multinational corporations provides a solid foundation for SMBs looking to enhance their customer engagement and operational efficiency. The flexibility of their service offerings can support the growth and evolving needs of smaller enterprises.
Can
I Vic International Pte Ltd
be considered a good service provider for enterprises?
For enterprises and larger companies, I Vic International Pte Ltd represents a reliable service provider, especially given their robust technology infrastructure and onshore delivery model. Their focus on advanced customer experience solutions and crisis readiness makes them an attractive option for large organizations seeking to enhance operational efficiency and customer satisfaction.
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