I Serve Group
Customer Experience and Contact Center
I-Serve Group is a world-class Indian corporation that provides customer experience and contact center solutions for technology and energy sectors, known for its commitment to high-quality service and innovative technology.
Size
51-200
Private
under-1m
Mission
To provide the highest quality of service through advanced skills, innovative technology, and a customer-centric approach.
About
I-Serve Group offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in technology and energy sectors. The company operates using an onshore, nearshore, and offshore model and supports businesses primarily in the UK and USA.
It is recognized for its scalable infrastructure and a values-driven culture that emphasizes integrity and client satisfaction.
Services
I-Serve Group provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, technical support, order management, payroll processing, and web development. Each solution is tailored to meet the distinct needs of clients across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Billing & Invoicing
Procurement Administration
Payroll Processing
Market & Competitive Intelligence
Business & Financial Research
Descriptive & Diagnostic Analytics
Web Development
SEO & Website Optimisation
Industries Served
The company serves clients in technology and energy sectors. It has experience supporting businesses of all sizes, with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
I-Serve Group is known for its commitment to high-quality service, offering clients a customizable service experience. Its approach includes leveraging advanced technology and proven industry practices, which help deliver measurable results and maintain high client satisfaction.
Delivery Footprint
Headquartered in Gandhinagar, India, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across the UK and USA, with teams working in flexible environments to meet varying client needs.
Certifications
ISO 9001:2008
Verticals
Technology & SaaS
Energy & Utilities
Clients
No items found.
What's the main service provided by
I Serve Group
?
I Serve Group specializes in providing customer experience and contact center solutions. Their comprehensive service portfolio includes inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2, order management and fulfillment, billing and invoicing, procurement administration, payroll processing, and various analytical services. This diverse range of offerings allows them to cater to the unique needs of their clients across multiple channels.
What additional services does
I Serve Group
provide?
When was
I Serve Group
founded?
I Serve Group was founded in 2002, marking over 21 years of experience in delivering high-quality services. Since its establishment, the company has continuously evolved, leveraging advanced technologies and a customer-centric approach to meet the changing demands of its clients.
What industry verticals does
I Serve Group
serve?
I Serve Group focuses on serving clients within the Technology & SaaS and Energy & Utilities sectors. Their expertise in these industries allows them to tailor their services to meet specific operational needs and challenges faced by businesses in these areas.
What delivery model does
I Serve Group
offer?
I Serve Group employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery refers to services provided within the same country as the client, ensuring close cultural and operational alignment. Nearshore refers to services offered from neighboring countries, which can provide similar time zones and cultural affinities. Offshore delivery involves providing services from distant locations, often resulting in cost savings while maintaining high-quality standards.
How many employees and/or seats does
I Serve Group
have?
I Serve Group has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations according to client demands.
Can
I Serve Group
be considered a good service provider for startups?
I Serve Group may be a suitable service provider for startups, particularly those in the technology and energy sectors. With a diverse range of services and a commitment to high-quality customer experiences, startups can benefit from their expertise and support. However, given their mid-sized employee base, startups should consider whether their specific needs align with the company's offerings and capacity for scalability.
Can
I Serve Group
be considered a good service provider for SMBs?
For small and medium businesses, I Serve Group presents an attractive option. Their extensive service portfolio, combined with a flexible delivery model, allows them to support SMBs as they grow and adapt to market changes. The company's experience in the technology and energy sectors can provide valuable insights and operational efficiencies that small and medium businesses can leverage to enhance their competitive edge.
Can
I Serve Group
be considered a good service provider for enterprises?
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