Hyperquality Inc An Avaya Company
Customer Experience and Contact Center
HyperQuality, Inc. is an independent quality assurance firm that provides customer experience and contact center solutions for telecommunications, healthcare, and financial services, known for its innovative three-part process that transforms customer care operations into revenue generators.
Size
51-200
Private
10m-50m
Mission
To improve customer experience and employee satisfaction through unbiased, data-driven quality monitoring and analysis for contact centers.
About
HyperQuality, Inc. offers customer experience and contact center solutions along with quality assurance and monitoring services for clients in telecommunications, healthcare, and financial services. The company operates using a hybrid delivery model and supports global enterprises.
It is recognized for its disciplined approach to improving customer interactions, with a focus on delivering measurable ROI through data-driven analysis and continuous improvement.
Services
HyperQuality, Inc. provides customer experience and contact center solutions supported by quality assurance and monitoring services. These services include technical support, CX consulting, and voice-of-customer analytics, tailored to enhance customer engagement and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in telecommunications, healthcare, financial services, retail, technology, and government sectors. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms such as the Avaya Experience Platform.
Unique Stregths
HyperQuality is known for its commitment to quality as a key to business success, offering clients a disciplined and innovative approach to customer care. Its methodology includes sharp analysis, reliable data for agent improvement, and thorough review processes, ensuring operational excellence and sustainable growth.
Delivery Footprint
Headquartered in Seattle, Washington, the company operates using a hybrid delivery model. It serves clients across various global markets, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Hyperquality Inc An Avaya Company
?
HyperQuality Inc., an Avaya Company, specializes in enhancing customer experience and contact center operations. Their primary service offering revolves around customer experience management, which is complemented by a range of sub-services including technical support across tiers 1 and 2, customer experience consulting and journey mapping, as well as quality assurance and monitoring services. Additionally, they provide voice-of-customer analytics, ensuring that businesses can refine their customer interactions and operational effectiveness through data-driven insights.
What additional services does
Hyperquality Inc An Avaya Company
provide?
When was
Hyperquality Inc An Avaya Company
founded?
Founded in 2003, HyperQuality Inc. has been operational for over 20 years. Since its establishment, the company has focused on delivering quality-driven solutions that enhance customer satisfaction and employee engagement across various industries.
What industry verticals does
Hyperquality Inc An Avaya Company
serve?
HyperQuality Inc. serves a diverse array of industries, specifically focusing on Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and the Government & Public Sector. This broad industry expertise allows them to cater to the unique needs and challenges of various sectors.
What delivery model does
Hyperquality Inc An Avaya Company
offer?
HyperQuality Inc. employs a hybrid delivery model that encompasses onshore, nearshore, offshore, and multi-shore mix strategies. Onshore refers to services provided within the same country as the client, while nearshore involves service delivery from nearby countries. Offshore delivery means that services are provided from more distant locations, often leveraging cost efficiencies. This flexible approach allows the company to optimize its resources and meet client needs effectively across different global markets.
How many employees and/or seats does
Hyperquality Inc An Avaya Company
have?
HyperQuality Inc. has a workforce that ranges between 51 to 200 employees. This size enables them to maintain a balance between personalized service and the ability to handle larger client projects, positioning them well to meet diverse customer needs.
Can
Hyperquality Inc An Avaya Company
be considered a good service provider for startups?
Can
Hyperquality Inc An Avaya Company
be considered a good service provider for SMBs?
Can
Hyperquality Inc An Avaya Company
be considered a good service provider for enterprises?
HyperQuality Inc. is well-suited to serve enterprises and large corporations, thanks to its extensive experience in managing complex customer interactions across various sectors. Their hybrid delivery model and focus on data-driven quality assurance ensure that large organizations can rely on them for consistent, high-quality service. Additionally, their commitment to operational excellence and measurable ROI makes them a reliable partner for enterprises looking to improve customer engagement and satisfaction.
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