Humania Bpo Inc
Customer Experience and Contact Center
Humania BPO is a Canadian outsourcing company that provides customer experience and contact center solutions for healthcare, government, technology, logistics, and financial services, known for its multilingual support and strategic consulting.
Size
201-500
Private
50m-100m
Mission
About
Humania BPO offers customer experience and contact center solutions along with back-office operations for clients in healthcare, government, technology, logistics, and financial services. The company operates using an onshore, nearshore, and offshore delivery model and supports clients across North America and the French-speaking world.
It is recognized for its personalized, turnkey approach, with continuous consulting and strategic support in multiple languages that enhance operational efficiency and customer satisfaction.
Services
Humania BPO provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and CX consulting & journey mapping. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, government, technology, logistics, and financial services. It has experience supporting businesses of various sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Humania BPO is known for its multilingual capabilities and personalized service approach, offering clients strategic consulting that drives profitability. Its operational practices include a continuous consulting model, ensuring that clients receive ongoing support tailored to their evolving needs.
Delivery Footprint
Headquartered in Laval, Quebec, Canada, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America and the French-speaking world, with teams working in remote environments to provide 24/7 support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Technology & SaaS
Insurance
Banking & Financial Services
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Humania Bpo Inc
?
Humania BPO Inc specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, multilingual assistance, and CX consulting along with journey mapping services. These capabilities are designed to enhance client satisfaction and operational efficiency across various communication channels.
What additional services does
Humania Bpo Inc
provide?
When was
Humania Bpo Inc
founded?
Humania BPO Inc was established in 2009, which means the company has been in operation for approximately 15 years. Since its inception, it has developed a strong reputation for providing customer experience solutions tailored to diverse client needs.
What industry verticals does
Humania Bpo Inc
serve?
Humania BPO Inc serves a variety of industries including Healthcare & Life Sciences, Government & Public Sector, Technology & SaaS, Logistics, Transport & Supply-Chain, Travel, Hospitality & Leisure, Insurance, and Banking & Financial Services. This diverse focus allows them to cater to specific industry requirements effectively.
What delivery model does
Humania Bpo Inc
offer?
Humania BPO Inc utilizes a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country as the client, while nearshore involves services from neighboring countries. Offshore services are delivered from distant locations, often to take advantage of cost efficiencies. This multi-faceted approach enables them to offer 24/7 support and meet varied client needs.
How many employees and/or seats does
Humania Bpo Inc
have?
Humania BPO Inc employs between 201 and 500 individuals, indicating a robust workforce that is capable of handling a diverse range of client demands and projects.
Can
Humania Bpo Inc
be considered a good service provider for startups?
Humania BPO Inc could be a suitable service provider for startups, especially those looking for personalized customer experience solutions. With their tailored approach to services and a strong emphasis on multilingual support, they can help startups enhance customer interactions and build brand loyalty from the outset. However, startups should evaluate their specific needs and budget, as Humania's range of services may be more suited to growing companies with established operational frameworks.
Can
Humania Bpo Inc
be considered a good service provider for SMBs?
Humania BPO Inc is well-positioned to support small and medium businesses looking for scalable solutions. Their diverse service offerings, including inbound customer support and CX consulting, cater to the unique challenges faced by SMBs. The company’s ability to provide flexible and personalized services can greatly assist SMBs in improving customer satisfaction and operational efficiency, making them a valuable partner for growth.
Can
Humania Bpo Inc
be considered a good service provider for enterprises?
Humania BPO Inc is a strong candidate for enterprises and large companies due to their extensive service portfolio and the ability to operate on a large scale. Their experience across multiple industries and delivery methods ensures reliability and the capacity to handle complex requirements. Enterprises can benefit from their strategic consulting services, which are designed to drive profitability and enhance operational performance.
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