Humach
Customer Experience and Contact Center
Humach is a BPO company that provides customer experience and contact center solutions for retail, financial services, healthcare, technology, and travel, known for its innovative integration of AI technology with human expertise.
Size
201-500
Private
10m-50m
Mission
To create meaningful connections between brands and their customers.
About
Humach offers customer experience and contact center solutions along with AI-powered customer support and custom BPO services for clients in retail, financial services, healthcare, technology, and travel. The company operates using a hybrid delivery model and supports businesses looking for scalable and efficient customer engagement.
It is recognized for its commitment to meaningful customer connections, with a strong focus on integrating advanced technology to enhance service delivery and drive business growth.
Services
Humach provides customer experience and contact center solutions, supported by AI-powered customer support and custom BPO services. These services include inbound customer support, outbound telesales and retention, live chat and messaging support, CX consulting and journey mapping, and quality assurance and monitoring. Each solution is tailored to enhance customer engagement and operational efficiency for businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, financial services, healthcare, technology, and travel. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced technology platforms to deliver exceptional customer interactions.
Unique Stregths
Humach is known for its innovative integration of AI technology with human expertise, offering clients a comprehensive approach to customer support. Its operational practices include a hybrid delivery model that combines onshore and remote agents, ensuring flexibility and scalability to meet client needs.
Delivery Footprint
Headquartered in Frisco, Texas, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both remote and on-site environments depending on client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
Hearst Media
CBS
Assurant
Hendrick Automotive
Carfax
What's the main service provided by
Humach
?
Humach specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services designed to enhance customer engagement, including inbound customer support, outbound telesales and retention, live chat and messaging support, as well as CX consulting and journey mapping. Additionally, they ensure quality assurance and monitoring, which collectively contribute to optimizing operational efficiency for their clients.
What additional services does
Humach
provide?
When was
Humach
founded?
Founded in 1988, Humach has been in operation for over 35 years. Established with the aim of enhancing customer interactions, the company has evolved to incorporate advanced technology into its service delivery, ensuring it meets the changing needs of clients across various industries.
What industry verticals does
Humach
serve?
Humach serves a diverse array of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, as well as Travel, Hospitality & Leisure. This broad industry focus allows them to tailor their services to meet the specific requirements of each sector.
What delivery model does
Humach
offer?
Humach employs a hybrid delivery model, which combines both onshore and remote resources. This approach allows them to provide flexibility and scalability, adapting to client needs by utilizing a mixed workforce that can operate from various locations, ensuring efficiency and responsiveness in service delivery.
How many employees and/or seats does
Humach
have?
Humach has a workforce comprising between 201 and 500 employees. This size allows them to maintain a balance between personalized service and the capacity to support a variety of client needs across different sectors.
Can
Humach
be considered a good service provider for startups?
Can
Humach
be considered a good service provider for SMBs?
Humach proves to be a strong service provider for small and medium businesses. With their scalable service offerings and commitment to enhancing customer engagement, they are well-equipped to support SMBs in their growth journeys. The company's hybrid delivery model also provides the flexibility that smaller businesses often require, allowing them to customize solutions that align with their specific operational needs.
Can
Humach
be considered a good service provider for enterprises?
Humach is highly suitable for enterprises and large companies, given its robust service offerings and advanced technology integration. Their recognition as a top AI/business process outsourcing provider underscores their capability to handle complex requirements and deliver reliable, high-quality services. The hybrid delivery model further enhances their ability to support large-scale operations, ensuring that enterprises receive the sophisticated support they need for continuous growth.
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