Huaris Cc
Customer Experience and Contact Center
Huali Group is a leading global professional sports footwear manufacturer that provides high-quality sports footwear for top-tier brands, known for its commitment to sustainability and innovation.
Size
11-50
Private
Mission
To become a world-class footwear manufacturer through relentless innovation, passionate people, and outstanding customer service.
About
Huali Group offers sports footwear manufacturing along with design and development services for clients in the global sports industry. The company operates using an onshore model and supports major international brands.
It is recognized for its excellence in manufacturing and customer service, with a strong focus on sustainable practices and corporate responsibility.
Services
Huali Group provides sports footwear manufacturing supported by design and development services. These services include the production of sports casual shoes, outdoor boots, and sports sandals, tailored to meet the needs of renowned international brands.
Capabilities
Inbound Customer Support
Social Media Customer Care
CX Consulting & Journey Mapping
Industries Served
The company serves clients in the sports footwear industry. It has experience supporting major brands such as Nike, Puma, and New Balance, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Huali Group is known for its high-quality manufacturing and commitment to sustainability, offering clients a competitive edge in the global market. Its approach includes rigorous quality control and innovative design processes, ensuring excellence in every product.
Delivery Footprint
Headquartered in Zhongshan City, China, the company operates using an onshore delivery model with manufacturing facilities in Vietnam, the Dominican Republic, Myanmar, and Indonesia. It serves clients globally, with a focus on maintaining strong partnerships and efficient operations.
Certifications
No items found.
Verticals
Insurance
Clients
No items found.
What's the main service provided by
Huaris Cc
?
Huaris Cc specializes in enhancing customer experiences through its primary service as a Customer Experience and Contact Center. In addition to this, the company offers various sub-services that include inbound customer support, social media customer care, and CX consulting along with journey mapping. This comprehensive suite of services is designed to assist businesses in effectively managing their customer interactions and improving overall satisfaction.
What additional services does
Huaris Cc
provide?
When was
Huaris Cc
founded?
Huaris Cc was established in 2007, which means the company has been in operation for approximately 17 years as of 2024. Since its inception, Huaris Cc has focused on delivering exceptional customer service and innovative solutions to its clients.
What industry verticals does
Huaris Cc
serve?
Huaris Cc primarily serves the insurance industry, bringing a specialized focus that enables the company to cater to the unique needs and challenges of businesses within this sector.
What delivery model does
Huaris Cc
offer?
Huaris Cc operates using an onshore delivery model, which means that all its services are provided within the same country, Spain. This approach allows for better control over service quality and closer collaboration with clients, ensuring that the needs of their customers are met promptly and effectively.
How many employees and/or seats does
Huaris Cc
have?
Huaris Cc has a workforce comprising between 11 to 50 employees. This size reflects a nimble operation that can adapt quickly to changing business demands while maintaining a high level of personalized service.
Can
Huaris Cc
be considered a good service provider for startups?
Huaris Cc can be a suitable service provider for startups, particularly those in the insurance sector. The company’s focus on customer experience and inbound support can help new businesses establish a strong foundation in customer relations. With a smaller team, Huaris Cc may offer more personalized service and flexibility that startups often require during their initial growth phases.
Can
Huaris Cc
be considered a good service provider for SMBs?
Huaris Cc is well-positioned to support small and medium businesses, especially within the insurance industry. The company’s range of services, including customer support and social media care, allows SMBs to enhance their customer engagement without the need for extensive internal resources. Their onshore delivery model ensures that these businesses receive timely and effective support, which is critical for their growth and success.
Can
Huaris Cc
be considered a good service provider for enterprises?
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