HSN
Customer Experience and Contact Center
HSN SERVICES is a dynamic company that provides customer experience and contact center solutions for the technology and SaaS sectors, known for its commitment to technical excellence and customer-centric service delivery.
Size
51-200
Private
Mission
About
HSN SERVICES offers customer experience and contact center solutions along with IT value-added services and repair and maintenance support for clients in the technology and SaaS sectors. The company operates using a hybrid delivery model and supports clients across the Asia Pacific region.
It is recognized for its highly skilled engineering team and commitment to continuous improvement, with a strong focus on quality and efficiency that ensures reliable service delivery.
Services
HSN SERVICES provides customer experience and contact center solutions, supported by IT value-added services and repair and maintenance offerings. These services include inbound customer support, social media customer care, and technical support (Tier 1/2). They are tailored to support diverse client needs across various channels, ensuring effective communication and service resolution.
Capabilities
Inbound Customer Support
Social Media Customer Care
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the technology and SaaS sectors. It has experience supporting organizations with services aligned to industry-specific requirements, particularly in technology and electronics, as evidenced by its partnership with Acer.
Unique Stregths
HSN SERVICES is known for its commitment to continuous improvement and customer-centric approach, offering clients a single point of contact for all service communications. Its operational practices include regular training for staff to maintain high-quality service delivery and ensure accountability in case handling.
Delivery Footprint
Headquartered in Bellmore, New York, the company operates using a hybrid delivery model. It serves clients across the Asia Pacific region, leveraging local expertise and advanced technology to meet the evolving demands of the technology sector.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
HSN
?
HSN offers comprehensive solutions in customer experience and contact center services, focusing on enhancing client interactions. Their offerings include inbound customer support, social media customer care, and technical support at both Tier 1 and Tier 2 levels. This diverse range of services is designed to cater to the unique needs of clients, ensuring effective communication and prompt service resolution.
What additional services does
HSN
provide?
When was
HSN
founded?
Founded in 1999, HSN has been in operation for 25 years as of 2024. The company has established itself as a reliable provider of customer experience solutions, growing alongside the evolving needs of its clients in the technology sector.
What industry verticals does
HSN
serve?
HSN primarily serves the Technology & SaaS sectors. Their expertise in these industries allows them to cater to specific requirements, particularly in technology and electronics, and they have formed partnerships with notable organizations like Acer to enhance their service offerings.
What delivery model does
HSN
offer?
HSN operates on a hybrid delivery model, which combines both onshore and offshore services. This approach allows them to leverage local expertise while utilizing advanced technology, ensuring that they meet the dynamic demands of their clients across the Asia Pacific region effectively.
How many employees and/or seats does
HSN
have?
HSN has a workforce comprising between 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capacity to handle various client needs efficiently.
Can
HSN
be considered a good service provider for startups?
HSN can be a suitable service provider for startups, particularly those within the technology and SaaS sectors. With a focus on customer experience and a diverse range of support services, they can help new businesses establish strong customer relationships from the outset. Their commitment to quality and continuous improvement makes them a valuable partner for startups seeking to build a solid foundation.
Can
HSN
be considered a good service provider for SMBs?
HSN is well-positioned to support small and medium businesses with its scalable service offerings and flexible delivery model. Their experience in the technology sector allows them to provide tailored support, which is crucial for SMBs looking to grow and enhance their customer engagement without compromising on service quality.
Can
HSN
be considered a good service provider for enterprises?
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