
Hqc Llc
Customer Experience and Contact Center
HQC is an outsourcing and offshoring company that provides customer experience and contact center services for healthcare and legal sectors, known for its personalized attention and real-time reporting capabilities.
Size
51-200
Private
Mission
About
HQC offers customer experience and contact center services along with medical administrative support and legal intake for clients in healthcare and legal sectors. The company operates using an onshore and nearshore model and supports businesses across the United States and Canada.
It is recognized for its impressive responsiveness to client needs, with a leadership team that brings over 50 years of combined industry experience and a commitment to high service standards.
Services
HQC provides customer experience and contact center services supported by medical administrative support and legal intake. These services include inbound customer support, remote call monitoring, and reporting and analytics, tailored to enhance operational efficiency and customer interaction quality.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Lead Research & List Building
Industries Served
The company serves clients in healthcare and legal sectors. It has experience supporting call centers, Durable Medical Equipment providers, and pharmacies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
HQC is known for its personalized attention and dedication to clients, offering real-time reporting capabilities that help businesses respond promptly to trends. Its approach includes a focus on quality and responsiveness, ensuring that clients receive invaluable partnership in their business processes.
Delivery Footprint
Headquartered in Phoenix, Arizona, the company operates using an onshore and nearshore delivery model. It serves clients across the United States and Canada, with teams capable of working in remote environments to meet client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Hqc Llc
?
Hqc Llc specializes in customer experience and contact center services, focusing on enhancing client interactions and operational efficiency. Their offerings include inbound customer support, quality assurance and monitoring, data entry and processing, and lead research and list building. This comprehensive suite of services is designed to meet the diverse needs of clients, particularly in the healthcare and legal sectors.
What additional services does
Hqc Llc
provide?
When was
Hqc Llc
founded?
Hqc Llc was established in 2011, which means the company has been in operation for approximately 13 years as of 2024. With over a decade of experience, Hqc has developed a strong foundation in providing customer support services tailored to the needs of its clients.
What industry verticals does
Hqc Llc
serve?
Hqc Llc serves clients in the Healthcare & Life Sciences and Government & Public Sector industries. This focus on specific verticals allows them to tailor their services to meet the unique challenges and requirements of these sectors, ensuring effective and compliant support for their clients.
What delivery model does
Hqc Llc
offer?
Hqc Llc employs an onshore and nearshore delivery model, which means they provide services from locations within the United States and nearby countries. This approach allows them to maintain high standards of quality and responsiveness while offering flexibility in how services are delivered, including options for remote working environments.
How many employees and/or seats does
Hqc Llc
have?
Hqc Llc employs between 51 to 200 people, indicating a dedicated team that can effectively manage a range of client needs while maintaining a personalized approach to service delivery.
Can
Hqc Llc
be considered a good service provider for startups?
Can
Hqc Llc
be considered a good service provider for SMBs?
Can
Hqc Llc
be considered a good service provider for enterprises?
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