Howard Johnson Call Center
Customer Experience and Contact Center
Howard Johnson Associates Mozambique Lda is a pioneering BPO firm that provides customer experience and contact center services for various industries, known for its local ownership and expertise in IT-enabled solutions.
Size
11-50
Private
10m-50m
Mission
About
Howard Johnson Associates Mozambique Lda offers customer experience and contact center services along with inbound customer support and technical support for clients in diverse sectors. The company operates using an offshore delivery model and supports both national and international clients.
It is recognized for its commitment to high-quality service delivery, with a strong focus on leveraging technology to enhance customer interactions and business processes.
Services
Howard Johnson Associates Mozambique Lda provides customer experience and contact center services supported by inbound customer support and technical support. These services cover various communication channels and are tailored to support client needs for effective customer engagement and technical assistance.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in multiple sectors, leveraging its expertise in IT-enabled services to meet diverse business requirements. It has experience supporting both local and international clients with services aligned to their operational needs.
Unique Stregths
Howard Johnson Associates is known for its local ownership and deep understanding of the Mozambican market, offering clients reliable and professional services. Its approach includes a commitment to quality and customer satisfaction, ensuring that businesses can rely on consistent service delivery.
Delivery Footprint
Headquartered in Maputo, Mozambique, the company operates using an offshore delivery model. It serves clients across regional and international markets, with teams dedicated to providing effective solutions tailored to client specifications.
Certifications
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Verticals
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Clients
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What's the main service provided by
Howard Johnson Call Center
?
Howard Johnson Call Center specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. These services are designed to enhance client engagement and provide effective assistance tailored to various communication channels, ensuring that client needs are met with efficiency and professionalism.
What additional services does
Howard Johnson Call Center
provide?
In addition to its core customer experience and contact center services, Hqc Llc offers a range of other services including IT infrastructure and managed services, marketing operations, as well as finance and accounting support. This expanded portfolio enables them to provide comprehensive solutions that address various operational challenges for their clients.
When was
Howard Johnson Call Center
founded?
Howard Johnson Call Center was established in 2007, making it 17 years old as of 2024. Since its inception, the company has focused on providing high-quality customer experience and contact center services, establishing a solid reputation in the industry.
What industry verticals does
Howard Johnson Call Center
serve?
What delivery model does
Howard Johnson Call Center
offer?
Howard Johnson Call Center operates using an offshore delivery model, which involves providing services from a location outside the client's primary market. This approach allows the company to offer cost-effective solutions while maintaining high standards of service. The offshore model enables them to serve both national and international clients, adapting to diverse business needs and enhancing operational efficiency.
How many employees and/or seats does
Howard Johnson Call Center
have?
The workforce at Howard Johnson Call Center consists of a small team, typically ranging from 11 to 50 employees. This size allows for a focused and dedicated approach to customer service, ensuring personalized attention and responsiveness to client requirements.
Can
Howard Johnson Call Center
be considered a good service provider for startups?
Howard Johnson Call Center can be a suitable service provider for startups looking for reliable customer support solutions. With their experience in inbound customer support and technical assistance, they can help new businesses establish a strong customer engagement framework. Their offshore delivery model also allows startups to access quality services without the significant overhead costs of maintaining an in-house team.
Can
Howard Johnson Call Center
be considered a good service provider for SMBs?
For small and medium businesses, Howard Johnson Call Center offers valuable services that can support growth and operational flexibility. Their expertise in customer experience and contact center solutions enables SMBs to enhance customer interactions while benefiting from scalable support. The company’s commitment to quality service delivery aligns well with the needs of smaller enterprises aiming to expand their customer base and improve satisfaction.
Can
Howard Johnson Call Center
be considered a good service provider for enterprises?
While Howard Johnson Call Center is primarily structured to cater to smaller businesses and startups, their experience and service offerings do position them to handle larger clients effectively. However, enterprises may seek providers with a broader scale of operations and extensive certifications. For businesses that require personalized service and a strong understanding of the local market, Howard Johnson Call Center can offer reliable support tailored to specific needs.
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