Hospice On Call
Customer Experience and Contact Center
Hospice On Call is a specialized telephone triage service that provides customer experience and contact center support for healthcare and life sciences, known for its compassionate and timely assistance to patients and families.
Size
11-50
Private
Mission
About
Hospice On Call offers customer experience and contact center support along with inbound customer support for clients in healthcare and life sciences. The company operates using an onshore model and supports hospice and home care providers across the United States.
It is recognized for its quick resolution of patient and caregiver issues, often within the same day, ensuring seamless care coordination and enhanced patient satisfaction.
Services
Hospice On Call provides customer experience and contact center support, supported by inbound customer support and specific offerings such as telephone triage. These services cover voice communication and are tailored to support hospice, home care, and palliative care providers in managing patient inquiries effectively.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting hospice and home care providers with services aligned to the sensitive nature of end-of-life care and the need for compassionate communication.
Unique Stregths
Hospice On Call is known for its commitment to quality and responsiveness, offering clients a reduction in on-call staff workload and burnout. Its approach includes highly trained professionals who provide timely and compassionate support, ensuring continuity of care and peace of mind for patients and families.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across the country, with teams dedicated to providing support during critical moments in hospice care.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Hospice On Call
?
Hospice On Call specializes in providing customer experience and contact center support tailored for the healthcare and life sciences sectors. Their primary focus includes inbound customer support, which is designed to assist hospice and home care providers in effectively managing patient inquiries. This service is complemented by telephone triage, ensuring that patients and caregivers receive timely assistance and resolution of their concerns.
What additional services does
Hospice On Call
provide?
When was
Hospice On Call
founded?
Founded in 2015, Hospice On Call has been in operation for approximately 9 years. Established with a focus on enhancing patient care, the company has grown to become a vital resource for hospice and home care providers across the United States, delivering quality support at critical moments.
What industry verticals does
Hospice On Call
serve?
Hospice On Call operates within the Healthcare & Life Sciences industry. Their services are specifically designed to meet the unique needs of hospice and home care providers, emphasizing compassionate communication and support in sensitive end-of-life care situations.
What delivery model does
Hospice On Call
offer?
Hospice On Call utilizes an onshore delivery model, meaning all services are provided from within the United States. This approach allows for a higher level of communication and responsiveness, ensuring that clients receive the support they need without the challenges often associated with offshore services.
How many employees and/or seats does
Hospice On Call
have?
Hospice On Call has a workforce consisting of between 11 to 50 employees. This size indicates a small to medium-sized company, allowing for personalized service and a close-knit team dedicated to providing high-quality support to clients.
Can
Hospice On Call
be considered a good service provider for startups?
While Hospice On Call's primary focus is on established healthcare providers, their services may also be beneficial for startups in the healthcare sector, especially those looking to establish strong customer support systems from the outset. Their expertise in handling patient inquiries and issues can provide a solid foundation for startups aiming to prioritize client satisfaction and effective communication.
Can
Hospice On Call
be considered a good service provider for SMBs?
Hospice On Call is well-suited for small and medium businesses, particularly those in the healthcare sector. Their focus on inbound customer support and experience in managing sensitive patient interactions makes them a reliable partner for SMBs looking to enhance their customer service capabilities and ensure quality care for their clients. The company’s adaptable service model allows for scalability, making it easier for growing businesses to meet their evolving needs.
Can
Hospice On Call
be considered a good service provider for enterprises?
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