Horizon Contact Centers Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings encompass a range of services including inbound customer support, outbound telesales and retention, live chat and messaging support, email assistance, as well as customer experience consulting and journey mapping. Additionally, they ensure high standards through quality assurance and monitoring, all aimed at optimizing customer interactions and enhancing operational efficiency.

In addition to its main focus on back-office operations, Horizon Outsource Solutions Pvt Ltd offers an array of other services that enhance its overall value proposition. These include customer experience and contact center solutions, finance and accounting services, HR recruitment and payroll, as well as marketing operations. This diverse service portfolio enables the company to cater to the various operational needs of its clients, ensuring comprehensive support across different business functions.

Horizon Contact Centers Ltd was established in 2008, marking over 15 years of dedicated service in the contact center industry. Since its inception, the company has been committed to improving customer contact operations on a global scale, leveraging technology and a motivated workforce to create effective and efficient environments for its clients.

Horizon Contact Centers Ltd employs an offshore delivery model, which means they provide services from a different country than where their clients are located. This model allows the company to offer cost-effective solutions while maintaining high-quality service delivery. By operating from their base in Nairobi, Kenya, they can effectively support international clients, leveraging their advanced technology and infrastructure to meet diverse needs.

Horizon Contact Centers Ltd has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a strong operational capability while ensuring personalized service delivery, making it well-equipped to handle various client requirements across different sectors.

Small and medium businesses may find Horizon Contact Centers Ltd to be an advantageous partner given their scalable service offerings and commitment to quality. With a strong emphasis on enhancing customer experience and operational efficiency, the company can support SMBs in achieving growth and maintaining customer satisfaction. Their diverse portfolio of services also provides flexibility that can adapt to the evolving needs of smaller enterprises.

For larger companies and enterprises, Horizon Contact Centers Ltd presents a reliable option thanks to its significant operational capacity and commitment to quality. The company’s offshore delivery model allows it to handle substantial volumes of customer interactions while maintaining high standards. Additionally, their focus on employee development and advanced technology positions them as a capable partner for enterprises seeking comprehensive contact center solutions.