HKT Teleservices specializes in customer experience management, focusing on enhancing client satisfaction through a variety of support channels. Their primary offerings include inbound customer support and outbound telesales, alongside comprehensive technical support. The company also excels in multilingual support, social media customer care, and live chat. Additional services cover email support, quality assurance, claims processing, and recruitment process outsourcing, ensuring a broad range of solutions tailored to meet diverse client needs.

HKT was established in 1992, marking over three decades in the business process outsourcing industry. Since its inception, the company has grown to become a significant player in customer experience management, adapting to the evolving needs of various sectors while maintaining a commitment to quality and service excellence.

HKT Teleservices serves a variety of industries, including Telecommunications & Media, Technology & SaaS, Travel, Hospitality & Leisure, Banking & Financial Services, and Retail & e-Commerce. This diverse focus enables the company to tailor its services to meet the specific demands and challenges faced by businesses in these sectors.

HKT Teleservices employs a flexible delivery model that encompasses onshore, nearshore, and offshore operations. Onshore delivery refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore delivery means services are provided from a distant country, often leading to cost efficiencies. This versatile approach allows HKT to meet client needs effectively, whether through local support or remote teams.

HKT Teleservices has a workforce ranging between 5,000 to 10,000 employees. This substantial team size enables the company to handle large volumes of customer interactions and maintain high service standards across various business functions.

HKT Teleservices is well-positioned to support small and medium-sized businesses (SMBs) with its diverse service portfolio and flexible delivery options. The company's ability to scale services according to client needs allows SMBs to access high-quality customer support without the burden of extensive infrastructure. HKT's experience across multiple industries also ensures that SMBs receive tailored solutions that align with their growth objectives.

HKT Teleservices is a strong contender for enterprises and large companies seeking reliable outsourcing solutions. With its extensive experience in handling complex customer interactions, the company offers sophisticated services that cater to the unique requirements of large-scale operations. Their flexible delivery models and multilingual capabilities further enhance their suitability for enterprises looking to optimize customer engagement and operational efficiency.