Hit Rate Solutions
Customer Experience and Contact Center
Hit Rate Solutions is a premier outsourcing provider that delivers customer experience and contact center services for healthcare and life sciences, known for its commitment to transparency and high-quality staffing.
Size
11-50
Private
10m-50m
Mission
To help clients achieve more from their consumers and empower employees to deliver exceptional customer experiences.
About
Hit Rate Solutions offers customer experience and contact center services along with virtual assistant solutions for clients in healthcare and life sciences. The company operates using an offshore model and supports clients across the US, Canada, UK, Australia, and other countries.
It is recognized for its affordable pricing starting at $7 per hour, with a dedicated team that ensures high standards of quality and efficiency.
Services
Hit Rate Solutions provides customer experience and contact center services supported by virtual assistant solutions and specific offerings such as inbound customer support and outbound telesales. These services cover voice, email, and chat channels, tailored to support businesses in enhancing their customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements, ensuring compliance and quality in customer interactions.
Unique Stregths
Hit Rate Solutions is known for its commitment to transparency and honesty, offering clients 24/7 access to reports and logs. Its approach includes a comprehensive campaign oversight framework, which helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Bacolod, Philippines, the company operates using an offshore delivery model. It serves clients across the US, Canada, UK, Australia, and other countries, with a team that is dedicated to maintaining high standards of quality and efficiency.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Hit Rate Solutions
?
Hit Rate Solutions specializes in customer experience and contact center services, primarily focusing on enhancing client interactions and operational efficiency. Their offerings include inbound customer support and outbound telesales and retention, catering to various communication channels such as voice, email, and chat. This comprehensive service portfolio is designed to meet the diverse needs of businesses seeking to improve their customer engagement.
What additional services does
Hit Rate Solutions
provide?
When was
Hit Rate Solutions
founded?
Hit Rate Solutions was established in 2008, marking over 15 years of experience in the customer service industry. Since its inception, the company has dedicated itself to empowering clients to optimize their consumer interactions while ensuring employees can provide exceptional service.
What industry verticals does
Hit Rate Solutions
serve?
Hit Rate Solutions primarily serves clients in the Healthcare & Life Sciences sectors. Their expertise in these industries allows them to align their services with specific regulatory requirements and operational standards, ensuring high-quality customer interactions tailored to the unique needs of healthcare businesses.
What delivery model does
Hit Rate Solutions
offer?
Hit Rate Solutions employs an offshore delivery model, which means that their services are provided from a location outside the primary market they serve, in this case, the Philippines. This approach allows the company to offer competitive pricing while maintaining high service standards. By operating offshore, they can leverage a talented workforce and provide 24/7 support to clients across various countries, including the US, Canada, UK, and Australia.
How many employees and/or seats does
Hit Rate Solutions
have?
Hit Rate Solutions has a workforce of between 11 and 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service and adapt quickly to clients' evolving needs.
Can
Hit Rate Solutions
be considered a good service provider for startups?
Can
Hit Rate Solutions
be considered a good service provider for SMBs?
Hit Rate Solutions is well-suited for small and medium-sized businesses looking for reliable customer service solutions. Their experience in the healthcare and life sciences sectors enables them to cater specifically to the challenges faced by SMBs in these industries. Additionally, their commitment to quality and transparency, along with affordable pricing, makes them an attractive partner for growing companies seeking to enhance their customer engagement strategies.
Can
Hit Rate Solutions
be considered a good service provider for enterprises?
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