Hit Rate Solutions
Customer Experience and Contact Center
Hit Rate Solutions is a reputable BPO provider that provides customer experience and contact center services for small to medium-sized businesses, known for its transparent operations and competitive pricing.
Size
11-50
Private
10m-50m
Mission
To increase consumer engagement and deliver high-quality remote work solutions.
About
Hit Rate Solutions offers customer experience and contact center services along with back-office operations for clients in various industries. The company operates using an offshore model and supports businesses primarily in the US, Canada, UK, and Australia.
It is recognized for its commitment to transparency, with 24/7 access to campaign reports and logs, ensuring accountability and client empowerment.
Services
Hit Rate Solutions provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support and outbound telesales. These services cover both inbound and outbound channels, tailored to support the unique needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in diverse industries, including those based in the US, Canada, UK, and Australia. It has experience supporting small to medium-sized businesses with services aligned to their specific operational requirements.
Unique Stregths
Hit Rate Solutions is known for its transparent operations and competitive pricing, offering clients high-quality services starting from $7 per hour. Its approach includes 24/7 access to reports and campaign logs, which help deliver consistency and accountability at scale.
Delivery Footprint
Headquartered in Bacolod, Philippines, the company operates using an offshore delivery model. It serves clients across multiple geographies, with a dedicated team of remote workers focused on delivering exceptional service.
Certifications
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Hit Rate Solutions
?
Hit Rate Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support and outbound telesales, designed to cater to the unique requirements of small and medium-sized businesses. Additionally, they provide back-office operations to further support their clients' operational needs.
What additional services does
Hit Rate Solutions
provide?
In addition to their primary focus on customer experience and contact center services, Hit Rate Solutions also provides back-office operations. This expanded service portfolio allows clients to benefit from a comprehensive suite of support functions, ensuring that both customer-facing and operational tasks are handled efficiently.
When was
Hit Rate Solutions
founded?
Hit Rate Solutions was established in 2008, marking over 15 years of experience in the customer service and BPO industry. Since its inception, the company has grown in capability and service offerings, positioning itself as a reliable partner for businesses seeking high-quality remote work solutions.
What industry verticals does
Hit Rate Solutions
serve?
What delivery model does
Hit Rate Solutions
offer?
Hit Rate Solutions employs an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to leverage a dedicated team of remote workers, ensuring that clients benefit from competitive pricing and access to a skilled workforce, while still maintaining high standards of service quality.
How many employees and/or seats does
Hit Rate Solutions
have?
Hit Rate Solutions has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team, fostering collaboration and agility, which can lead to more personalized service and quick adaptation to client needs.
Can
Hit Rate Solutions
be considered a good service provider for startups?
Can
Hit Rate Solutions
be considered a good service provider for SMBs?
Hit Rate Solutions is well-suited for small and medium businesses, given its tailored services and flexible delivery model. With a focus on inbound customer support and outbound telesales, the company understands the unique challenges faced by SMBs and offers solutions that are scalable and cost-effective, enabling these businesses to enhance customer engagement without overstretching their resources.
Can
Hit Rate Solutions
be considered a good service provider for enterprises?
While Hit Rate Solutions primarily focuses on serving small to medium-sized businesses, its robust service offerings and commitment to transparency could be appealing to larger enterprises as well. Their established offshore delivery model and adherence to PCI DSS certification provide a level of reliability and security that can meet the demands of larger organizations seeking dependable outsourcing solutions.
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