HiredSupport
Customer Experience and Contact Center
HiredSupport is a full-service BPO provider that delivers customer experience and contact center solutions for diverse industries, known for its exceptional customer satisfaction scores exceeding 95%.
Size
Private
Mission
To revolutionize customer service outsourcing and enhance customer satisfaction worldwide.
About
HiredSupport offers customer experience and contact center solutions along with back-office operations and sales lead generation services for clients in various industries. The company operates using an offshore model and supports clients globally.
It is recognized for delivering high-quality service at competitive prices, with a strong commitment to client satisfaction and a leadership team available 24/7 to ensure success.
Services
HiredSupport provides customer experience and contact center solutions, supported by back-office operations and sales lead generation services. These services include inbound customer support, live chat and messaging support, email support, outbound telesales, claims processing, data entry, appointment setting, content moderation, and SEO. Each solution is customized to meet the unique needs of clients, helping them enhance customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Claims Processing
Data Entry & Data Processing
Appointment Setting
Content Moderation
SEO & Website Optimisation
Industries Served
The company serves clients in diverse industries such as startups, eCommerce, SaaS, retail, and IoT. It has experience supporting businesses of various sizes, focusing on delivering tailored solutions that align with industry-specific requirements.
Unique Stregths
HiredSupport is known for its competitive pricing, offering agency-level quality at significantly lower costs. Its approach includes comprehensive client onboarding with tailored training and continuous satisfaction monitoring, which helps deliver consistent, high-quality service at scale.
Delivery Footprint
Headquartered in the United States with additional offices in Pakistan, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in remote environments to provide 24/7 support.
Certifications
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Verticals
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Clients
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What's the main service provided by
HiredSupport
?
HiredSupport specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings encompass a range of services, including inbound customer support, live chat and messaging support, email support, and outbound telesales. Additionally, they provide claims processing, data entry, appointment setting, content moderation, and SEO services, all tailored to meet the specific needs of their clients, thereby enhancing customer satisfaction and operational efficiency.
What additional services does
HiredSupport
provide?
In addition to their main services, HiredSupport offers a variety of other capabilities, including back-office operations and sales lead generation services. These supplementary offerings allow them to support clients comprehensively, addressing various operational needs beyond customer interaction.
When was
HiredSupport
founded?
HiredSupport was established in 2010, making it 14 years old as of 2024. Since its inception, the company has focused on revolutionizing customer service outsourcing and improving customer satisfaction across various industries.
What industry verticals does
HiredSupport
serve?
What delivery model does
HiredSupport
offer?
HiredSupport operates using an offshore delivery model, which means that their services are provided from locations outside of the client’s country, allowing for cost-effective solutions without compromising on quality. This approach enables them to leverage a global talent pool and ensure 24/7 support for clients, enhancing their operational capabilities.
How many employees and/or seats does
HiredSupport
have?
Can
HiredSupport
be considered a good service provider for startups?
HiredSupport is a suitable service provider for startups, particularly due to its flexible service offerings and competitive pricing. Startups often require scalable solutions that can grow with their business, and HiredSupport's tailored services can effectively meet these evolving demands. Their expertise in various industries further ensures that they can provide relevant support to emerging businesses.
Can
HiredSupport
be considered a good service provider for SMBs?
HiredSupport is well-equipped to serve small and medium-sized businesses (SMBs), as they offer a broad range of services that can be customized to fit the unique needs of these companies. Their offshore delivery model ensures that SMBs can access high-quality service at affordable rates, promoting growth and operational efficiency without the overhead of larger providers.
Can
HiredSupport
be considered a good service provider for enterprises?
HiredSupport stands out as a reliable partner for enterprises and large organizations, thanks to its extensive service portfolio and commitment to quality. Their experience in delivering tailored solutions and 24/7 support makes them a strong option for larger companies looking for dependable customer service and operational support. Their focus on client satisfaction and comprehensive onboarding processes further enhances their appeal to enterprise clients.
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