
HireAway
Customer Experience and Contact Center
HireAway is a BPO company that provides customer experience and contact center services for healthcare, banking, financial services, and retail, known for its on-site, supervised teams in the Philippines.
Size
11-50
Private
Mission
To enable clients to scale their business affordably by connecting them with a global workforce.
About
HireAway offers customer experience and contact center services along with back-office operations and finance and accounting support for clients in healthcare, banking, financial services, and retail. The company operates using an offshore delivery model and supports small businesses seeking cost-effective solutions.
It is recognized for its dedicated global workforce, with on-site supervision ensuring data security and operational reliability.
Services
HireAway provides customer experience and contact center services, supported by back-office operations and finance and accounting services. These offerings include inbound customer support, outbound telesales, financial planning and analysis, accounts payable, and accounts receivable. Each service is tailored to meet the specific needs of clients, ensuring efficient operations and enhanced customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Financial Planning & Analysis (FP&A)
Accounts Payable
Accounts Receivable
Industries Served
The company serves clients in healthcare, banking and financial services, retail, and e-commerce. It has experience supporting small businesses with services aligned to industry-specific requirements, ensuring compliance and operational effectiveness.
Unique Stregths
HireAway is known for its affordable access to dedicated global talent, offering clients peace of mind with on-site, supervised teams in the Philippines. Its approach includes 24/7 supervision and secure facilities, which help deliver consistent quality and reliability at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in on-site environments to ensure optimal performance and security.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
HireAway
?
HireAway specializes in delivering exceptional customer experience and contact center services. Their offerings are complemented by a suite of back-office operations and finance and accounting support tailored to meet the diverse needs of clients. This includes inbound customer support, outbound telesales and retention, as well as financial planning and analysis, accounts payable, and accounts receivable, all crafted to enhance operational efficiency and customer satisfaction.
What additional services does
HireAway
provide?
In addition to their core offerings, HireAway also provides a range of other services, including back-office operations along with finance and accounting support. This extended service portfolio enables them to cater to the diverse needs of their clients, enhancing overall operational efficiency.
When was
HireAway
founded?
Founded in 2012, HireAway has been in operation for over a decade. Since its establishment, the company has focused on providing reliable and cost-effective business process outsourcing solutions, making a significant impact in the sectors it serves.
What industry verticals does
HireAway
serve?
HireAway is dedicated to serving various industries, specifically focusing on Healthcare & Life Sciences, Banking & Financial Services, and Retail & e-Commerce. This targeted approach allows them to tailor their services to meet the unique requirements of these sectors, ensuring compliance and operational effectiveness.
What delivery model does
HireAway
offer?
HireAway operates using an offshore delivery model, which means that their services are provided from a different country, specifically from the Philippines. This model allows them to tap into a global workforce, offering clients access to skilled professionals while maintaining cost efficiency. Offshore delivery ensures that teams work under strict supervision to guarantee quality and security in operations.
How many employees and/or seats does
HireAway
have?
HireAway employs a workforce ranging from 11 to 50 individuals. This size allows them to maintain a close-knit team that can respond quickly to client needs while still having the capacity to manage multiple projects effectively.
Can
HireAway
be considered a good service provider for startups?
HireAway can be a suitable service provider for startups, particularly those looking for cost-effective solutions to scale their operations without the burden of large overhead costs. With their diverse service offerings and dedicated global workforce, startups can benefit from the expertise of HireAway while focusing on their core business activities.
Can
HireAway
be considered a good service provider for SMBs?
HireAway is well-positioned to support small and medium-sized businesses, thanks to its affordable pricing and flexible service offerings. Their experience in delivering tailored solutions allows SMBs to efficiently manage customer interactions and back-office functions, enabling growth while optimizing operational costs.
Can
HireAway
be considered a good service provider for enterprises?
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