Hire Horatio Rd
Customer Experience and Contact Center
Hire Horatio is a tech-enabled BPO company that provides customer experience support for e-commerce and technology sectors, known for its personalized service and rapid scalability.
Size
501-1K
Private
1m-10m
Mission
To enable clients to focus on their core strengths while managing the rest.
About
Hire Horatio offers customer experience support along with back-office operations and marketing services for clients in retail and e-commerce. The company operates using an offshore delivery model and supports high-growth startups primarily based in North America.
It is recognized for its exceptional retention metrics and a strong focus on employee well-being, with a commitment to delivering high-quality customer interactions.
Services
Hire Horatio provides customer experience support, supported by back-office operations and marketing services. These services include inbound customer support, social media management, and quality assurance, covering multiple channels such as calls, SMS, email, and social media. Each solution is tailored to help clients enhance customer engagement and drive revenue.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Campaign Management
Social Media Management
Sales Enablement Content
Industries Served
The company serves clients in retail and e-commerce, with experience supporting fast-growing startups and innovative businesses. Its services are aligned with industry-specific requirements and technology platforms, ensuring seamless integration into clients' operations.
Unique Stregths
Hire Horatio is known for its tech-enabled approach and commitment to personalized service, offering clients dedicated support teams that enhance customer experiences. Its operational practices include leveraging AI-driven technology for efficiency and maintaining a strong culture focused on employee happiness, which contributes to low staff turnover and high service quality.
Delivery Footprint
Headquartered in New York City, the company operates using an offshore delivery model centered in the Dominican Republic. It serves clients across North America, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Hire Horatio Rd
?
Hire Horatio Rd specializes in customer experience support, primarily through their contact center services. They offer a comprehensive suite of sub-services that includes inbound customer support, social media customer care, live chat and messaging support, email support, quality assurance and monitoring, campaign management, social media management, and sales enablement content. This diverse range of offerings is designed to enhance client engagement and drive revenue across various communication channels.
What additional services does
Hire Horatio Rd
provide?
When was
Hire Horatio Rd
founded?
Hire Horatio Rd was established in 2018, marking its entry into the business process outsourcing landscape. As of 2024, the company has been operating for six years, during which it has built a reputation for delivering high-quality customer support services.
What industry verticals does
Hire Horatio Rd
serve?
Hire Horatio Rd serves clients primarily in the Retail & e-Commerce and Technology & SaaS sectors. This focus allows them to tailor their services to meet the specific needs and challenges of businesses operating within these dynamic industries.
What delivery model does
Hire Horatio Rd
offer?
Hire Horatio Rd employs an offshore delivery model, which means that they provide their services from a location outside of their clients' country. This approach enables them to leverage cost efficiencies while maintaining high-quality standards. By utilizing a remote working environment from their base in the Dominican Republic, they can effectively serve a diverse range of clients across North America.
How many employees and/or seats does
Hire Horatio Rd
have?
Hire Horatio Rd employs between 501 and 1,000 staff members. This substantial workforce enables the company to support a variety of client needs and deliver high-quality services consistently.
Can
Hire Horatio Rd
be considered a good service provider for startups?
Hire Horatio Rd is particularly well-suited for startups, especially those in the retail and e-commerce sectors. With a focus on high-growth companies, they offer tailored customer experience solutions that help startups enhance customer engagement while allowing them to concentrate on their core business activities. Their offshore delivery model also provides startups with cost-effective options to scale their support services as they grow.
Can
Hire Horatio Rd
be considered a good service provider for SMBs?
Hire Horatio Rd presents a compelling choice for small and medium businesses looking for flexible and scalable support solutions. Their diverse service offerings and commitment to personalized customer care enable SMBs to enhance their operational efficiency and customer satisfaction without the overhead costs associated with in-house teams.
Can
Hire Horatio Rd
be considered a good service provider for enterprises?
While Hire Horatio Rd is well-equipped to serve startups and SMBs, their capabilities may also extend to enterprise clients. Their recognition on the Inc 5000 list of fastest-growing companies highlights their growth and reliability. However, enterprise clients should evaluate their specific needs, as larger organizations may require specialized services or integrations that are more commonly found in providers focused on large-scale operations.
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